EN
Gently brush the outside, inside and chewing
2.
surface of each tooth. Move the brush back and
forth in circular motions. Clean each quadrant for
30 seconds using the same technique.
Gently brush your tongue to remove any bacte-
3.
ria and freshen breath.
• Press the on/off button to switch off the tooth-
brush.
• Rinse the brush head thoroughly under running
water.
• Remove the brush head from the handle. Clean
the handle's drive shaft under running water.
TROUBLESHOOTING
Some issues that may arise can be solved by the
user. If the problem persists after having tried the
following solutions, please contact Prozis custom-
er service.
Technical
Cause
problem
The toothbrush
The batteries are
does not work.
empty.
WARRANTY STATEMENT
All electrical and electronic products commercial-
ized by Prozis via www.prozis.com are covered by
the warranty applicable to the purchase and sale
of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions
of Prozis' warranty for final consumers.
This warranty is valid exclusively for consumers
who purchase the product for non-professional
purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free
from material and production defects for a 2-year
period, counting from the date of initial purchase
by a consumer and respective delivery, or for
longer if legally established by the applicable na-
tional law.
In the event that repair is required, this 2-year peri-
od is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by
prolonged use of the product's consumable com-
ponents, such as batteries, is not covered by this
warranty unless the malfunction is caused by faulty
design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded
to you through this warranty, please contact Pro-
zis customer service via the communication chan-
nels provided on the Prozis website, and follow the
provided instructions or recommendations. Con-
tact and technical assistance information is also
provided at the end of this warranty.
Any claims made regarding this warranty will only
be valid if proof of purchase is presented by the
original customer. This proof of purchase may
be the original invoice or receipt, as long as it in-
6
Solution
Replace the bat-
teries.
cludes information regarding the date of purchase
and the product's model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be
made by third parties. This warranty does not ap-
ply to any repairs, or damage caused directly by
such repairs, that have impacted or caused the
damage that is the subject of the respective war-
ranty claim.
EXCLUSIONS
The following situations are not covered by this
warranty:
• Any wear and tear of parts and components re-
sulting from normal product use.
• Cracks, dents, scratches, and other types of su-
perficial damage that only affect the product's ap-
pearance.
• Any malfunction caused by inappropriate use of
the product that does not comply with user man-
ual instructions.
• Use and storage of the product not complying
with user manual instructions.
• Opening of the product by a third party who is
not authorized to proceed to its repair.
• Altering or changing parts or components,
whether internal or external.
• Damage caused by battery leakage resulting
from the breaking of any of its components, or
from product misuse.
• Malfunction or damage due to reasons that can-
not be ascribed to the production or design of the
product.
• Use of the product in the context of a business,
occupation or commerce.
• Malfunction due to use that does not comply
with the technical or security norms in force, or
with user manual instructions.
The services provided by Prozis in order to repair
or fix any fault or malfunction resulting from the
verification of any of the aforementioned exclud-
ed situations will be subject to payment of labor,
transport and component costs.
The customer shall bear all risks of loss and dam-
age to the product during transportation to Prozis.
This warranty will be void if the returned product
arrives with labels or stickers that have been re-
moved, damaged, tampered with or modified in
any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect
damage or loss due to usage of the product.
WHAT TO DO?
To request warranty service, you must first con-
tact Prozis customer service via the communica-
tion channels provided on the Prozis website, and
follow the provided instructions and recommen-
dations.
Send back the product inside its original packag-
ing, including all accessories and documentation,
to the following address:
PROZIS
Rua do Cais nº 198
4830-345 Póvoa de Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarifica-
tion through their customer service communica-
tion channel at www.prozis.com/support.
EN
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