FREQUENTLY ASKED QUESTIONS:
FREQUENTLY ASKED QUESTIONS:
The disinfection process leaves a strong odor:
- Before using, run your CPAP/BiPAP machine for 20 seconds to allow any
residual odor to flush from the device.
- Run the Purify O3 disinfection cycle earlier in the day to allow additional
time for the residual odor to dissipate before use.
Charging indicator light does not turn on:
- Check the charger and wire connection. Ensure battery has been
charged for at least one hour.
The product does not turn on after charging:
- Ensure the on button is depressed fully for 3 seconds to power on.
- Connect the Purify O3 to the charger and plug into an electrical outlet.
Press and hold on button for 3 seconds to power on. Disconnect from
outlet and use as normal.
Battery is fully charged but Purify O3 unit is not working:
- Contact the retailer where unit was purchased for warranty evaluation.
The unit stops functioning:
- Battery may be depleted. Connect the power cord and plug in to an
electrical outlet to charge.
Purify O3 unit stops during use after a full charge:
- Battery may have reached the end of its serviceable life. Charge unit
fully and attempt to run a complete sanitizing cycle. If problem persists,
dispose of the product per electronic recycling guidelines in your area.
The unit does not power off automatically after the sanitation cycle:
- Power the sanitizer off by pressing and holding the On/Off button for 3
seconds. If problem persists, contact the retailer where unit was
purchased for warranty evaluation.
No ozone is generated:
- Verify the unit has adequate battery life. Connect charger to unit and
plug into electrical outlet. Power unit on and confirm fan is working.
If fan is inoperable, contact the retailer where unit was purchased for
warranty evaluation.
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