•
The sensor should not be inserted vertically, halfway, or under the
Velcro strap on the edge of the base. The connector of the cable
should be tucked into the pocket. No part of the sensor should be
visible.
BYPASS THE SECONDARY SLEEPTRACKER PROCESSOR
•
This keeps the secondary processor from broadcasting a WiFi signal
and confusing the app.
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STEP 17
Move to the head of the base. Untie the
Sleeptracker sensors and insert them,
white tape side towards you to ensure
that the sensor is face-up, into the
pockets at the head of each base. Be
sure to insert all the way into the pocket.
Secure with the Velcro straps.
STEP 18
On the secondary base (on the left
as you stand at the head of the bed),
disconnect the USB from the white
Sleeptracker processor. It will remain
disconnected.
STEP 19
Still on the secondary base, disconnect
the black Sleeptracker sensor wire from
the white Sleeptracker processor.
Confirm that the LED on the primary base's white Sleeptracker
processor is blinking green. It may take up to 90 seconds.
•
This indicates that the processor is powered up and ready to connect
to a WiFi network.
CUSTOMER CONNECTS TO THE SLEEPTRACKER APP
Inform the customer that they will need to scan the QR code on this card,
which will prompt them to download the Sleeptracker app. Once they've
connected their app, it will allow them to access the full functionality
of their new Ergo Smart Base. In order to have both bases function
independently, the customer will need to enable the split system setting
within the app.
Before leaving, call 844-309-3598 to complete the installation checklist.
STEP 20
Free the excess black Sleeptracker
sensor wire from the rubber conduit
and run it under the frame towards the
primary base, on the right side as you
stand at the head of the bed. Connect
that wire to the open port of the white
Sleeptracker processor on the primary
base. Secure any excess sensor wire
in the rubber conduits.
STEP 21
Hand the customer the primary base
QR code sheet you set aside earlier.
Do not give the customer the
•
secondary base QR code, which
you should have disposed of in Step
4. Since you just disconnected the
sensors from the secondary base
processor, the customer will not be
able to connect correctly if they use
the secondary base QR code.
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