Warranty; Warranty Will Not Be Valid If; Excluded From The Warranty; Exclusion Of Liability - BOREAL AIRE Serie Instrucciones De Instalación, Uso Y Mantenimiento

11. WARRANTY

This warranty certificate issued by Boreal extends to the reparation and replacement of the equipment or any defective piece under the following
conditions:
13.1 WARRANTY WILL BE VALID IF
The warranty will only be valid if:
• The equipment has been installed by qualified personnel with accreditation according to the norms and respecting the installation norms of this
manual and current regulations in each region or country.
• The equipment must be tested for a sufficient time before additional operations of coating, paint, connections, etc. The warranty will not respond
to the charges derived from uninstalling or installing again as well as the value of objects located in the installation room.
• The warranty certificate must be completed and signed, it must be validated by the Technical Assistance and it must include the authorized seller
name and the name of the purchaser.
• The defect appears within a period of time not more than 24 months since purchase invoice of the client. The date will be confirmed by the
invoice and it should be completed properly, including the authorized seller name, the name of the purchaser, the description of the model and
the purchase price. This document must be preserved in good conditions and the Technical Assistance Service may require it.
• After this time or if the following conditions have not been accomplished, the warranty shall terminate.
• The fault would be recognised by the TAS (Technical Assistance Service). The customer will not pay costs involved of the performance that will
make the TAS, covered by the warranty.
THE WARRANTY COMPLIES WITH THE EUROPEAN DIRECTIVE Nº 1999/44.
11.1

WARRANTY WILL NOT BE VALID IF

• Do not comply with the previous conditions.
• Expiration of the 24 months since purchase invoice of the client.
• Lack of fiscal documentation, alteration or ineligibility of the invoice as well as the lack of warranty number of the model.
• Mistakes of the installation or installation do not comply with the current norms and included in this manual.
• Do not comply with the servicing of the model such as described in the manual.
• Improper modifications or damages to the equipment due to the change of non-original components or actions performed by persons not
authorized by Boreal.
• Presence of electrical and/or hydraulic installations which do not comply with the regulations.
• Damages caused by normal corrosion or deposition phenomena typical of heating systems.
• Damages caused by the improper use of the product, modifications or improper handling and, in particular, load of firewood over the one
specified or unauthorized use of fuels, as prescribed in this manual.
• Damages resulting from atmospheric, chemical and electrochemical agents as well as the inefficiency or lack of flue pipe and other causes not
deriving from the manufacture of the equipment.
• All transport damages (it is recommended to check carefully the product when you receive it) should be reported immediately to the distributor and
will be reflected in the transport document and on the copy of the carrier.
11.2

EXCLUDED FROM THE WARRANTY

• Construction works. The warranty will not respond to the charges derived from uninstalling or installing again as well as the value of objects
located in the installation room.
• The joints, sheet or cast-iron grates or any other cast-iron piece that have suffered a deformation and/or break derived from an improper use or
fuel or an overload of fuel.
• Chrome or golden pieces and majolica and/or stone. Chromatic variations and differences in the quartering, graining or spots of the pieces do
not change the quality of the product and this is not a reason for complaint because these are natural features of these materials. Likewise, the
variations from the pictures that appear in the catalogue.
• Interventions derived from electricity and external components where customers can intervene directly during the use are also excluded from the
warranty.
• Maintenance and servicing tasks of the fireplace and the installation.
• If the model does not have any operation fault, attributable to Boreal, the cost of the intervention must be charged to the consumer.
11.3

EXCLUSION OF LIABILITY

Boreal under no circumstances will accept any compensation for direct or indirect damages caused by the product or derived from it.
11.4

INDICATIONS IN CASE OF ABNORMAL FUNCTIONING OF THE MODEL

In case of malfunction of the equipment, the consumer will follow the next indications:
• Check the troubleshooting guide of this manual.
• Check if the problem is covered by the warranty.
• Contact your distributor where you bought the model and carry the purchase invoice, the information about where the product is installed, and the
guarantee number or manufacturing serial number. You can find this number in the CE label of your equipment.
In the event that the model is covered under warranty, as provided by the DL n24 of 02/02/2002, you should contact the distributor where you bought
the product. The distributor will contact Boreal and they will provide the distributor with the information about the solution.
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