Troubleshooting Guide - Vertilux Vti 025 Serie Manual De Programación

Troubleshooting guide

Problem
Motor does not respond to the programming
button or motor does not work.
Motor is fully charged but is sluggish
lifting the shade.
Motor does not jog when pressing the
programming button on the back of the
remote control.
Intermediate limits cannot be set.
(This usually happens when there are 2
limits too close to each other).
The motor stops suddenly while working.
The motor is noisy.
Cannot program a single motor since
multiple motors respond.
IMPORTANT: The values, recommendations and instructions in this manual may vary at any time without previous notice.
They are not contractual and can not be used as claim for defective merchandise, order cancellations or returns.
For additional information contact your Vertilux representative or Vertilux Authorized Dealer.
Probable cause and solution
•
Motor does not have enough battery. Charge it for at
least 8 hours prior to use.
•
Change the battery in your remote control.
•
Check the maximum weight capacity of the
motor to make sure the motor used can handle the load.
•
The crown is not properly fitted to the tube.
Move the shade slightly up or down (approximately 10 in)
and try again.
Make sure the motor has made at least 2 full turns
from the preceding limit before doing the
Program" sequence described in the function to set an
intermediate limit.
The motor has exceeded thermal overheat protection.
Wait for the motor to cool down for approximately 15 min.
•
The drive and the crown are not well adapted to the tube.
•
The shade is not snug between the brackets.
•
Debris, screws or other items are in your tube.
Note:
The noise level of any motorized shade installed in a cassette or
fascia will always be higher. Take into consideration that a cassette is an
enclosed structure that will behave like an echo chamber.
Place all other motors into sleep mode since multiple
motors are paired to the same channel.
"Openning
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