19. Trouble-shooting
If your device fails to function as required, please try this checklist first. Perhaps there is only
a minor problem, and you can solve it yourself.
DANGER! Risk of electric shock!
Do not attempt to repair the device yourself under any circumstances.
Fault
No function
Poor quality espresso
The espresso is too cold.
Espresso only drips out of the
portafilter 19 or also flows
over the edge of the portafilter.
Espresso flows out of the portafil-
ter 19 too quickly and is too thin.
The portafilter 19 cannot be
turned all the way to the sym-
bol
15.
Loud pump noise
No water or steam comes out
of the steam nozzle 8.
Possible causes / Action
•
Has the device been connected to the power supply?
•
Check the connection.
You will find tips on preparing espresso in the chapter
"Tips for the perfect espresso" on page 64.
•
Cup not preheated?
•
Filter 1/2 portafilter 19 and brewing head 13 not
preheated?
•
Espresso powder ground too fine? Too much espresso
powder? Too firmly tamped?
•
Espresso powder on the edge of the filter 1/2?
•
Check the hole on the underside of the filter 1/2 for
blockages.
•
Does the machine / brewing head 13 need to be des-
caled?
•
Espresso powder ground too coarsely? Not enough es-
presso powder? Not tight enough or unevenly com-
pressed?
•
Too much espresso powder?
•
Espresso powder on the edge of the filter 1/2?
•
Is the water tank 3 empty?
•
Is the water tank 3 or the hose 6 not inserted correct-
ly?
•
During initial start-up, this may be normal until the sys-
tem is filled with water.
•
Is the water tank 3 empty?
•
Is the steam nozzle 8 clogged?
•
Does the machine / steam nozzle 8 need to be descaled?
71
GB