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SmartFacts™ Q&A Search Engine (English Only)
SmartFacts™ is a 24 hour-a-day, 7 days a week, automated intelligent
database of Frequently Asked Questions (FAQs) about Zoom products. It
allows you to search for solutions to your Technical Support questions, by
product or via a powerful Keyword Search Engine. If you still cannot find
a solution to your question, SmartFacts lets you access our Technicians via
e-mail for a personalized response. SmartFacts provides you with a way to
track the history of your problem and to add or change the description
without having to enter any facts that were previously sent. SmartFacts can
even contact you automatically if there is an update to your modem or
software that helps to address the question you had. You can access
SmartFacts from www.zoom.com/techsupport.
E-mail
One of our Technical Support Engineers will respond by e-mail within 2
business days. Send your questions to www.zoom.com/techmail. When
e-mailing Zoom, be sure to include the following:
Serial number(s)
Your full name and mailing address
A detailed description of your problem
Phone
USA: 8:30AM to 11:00PM Eastern Time Monday-Friday and Saturdays
from 9:00AM to 5:00PM Eastern Time. Support is available in English
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