7. Troubleshooting
CAUTION: Risk of product damage. This product contains
sensitive electronic components. Use care not to damage pins and
connectors during troubleshooting.
CAUTION: Risk of product damage. Do not insert anything other
than the sensor wire into the sensor wire connector (phone jack) on
the circuit board.
NOTE: For service parts information, visit your product page at
kohler.com.
Faucet Troubleshooting Table
Symptoms
1.
No water flow.
2.
Low water flow.
Kohler Co.
Probable Causes
Recommended Action
A. The supply
A. Confirm that the
stops are
supply stops are open.
closed.
B. Handle is in
B. Rotate the handle to the
the closed
open position. Refer to
position.
the "Faucet Operation"
section.
C. The hot
C. Confirm that the
and/or cold
supply hoses are not
supply hose
kinked. If coiled,
is kinked.
maintain an inside
diameter (ID) of 3" (76
mm).
D. The outlet
D. Confirm that the
hose is
solenoid valve is
kinked.
located within 7" (178
mm) to 8" (203 mm) of
the faucet centerline.
E. One or more
E. Refer to the "Cleaning
screens are
the Screens" section.
clogged.
A. The supply
A. Confirm that the
stops are
supply stops are fully
partially
open.
closed.
B. Handle is
B. Rotate the handle to the
partially
full open position.
closed.
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1387795-2-B