LIMITED WARRANTY
In order to maximise the life and keep your Vitamix® product in good working order, it is
important that you follow a few simple maintenance tips:
1. Periodically inspect the drive socket for visible wear and tear, cracks, or breaks to the
socket. If damage is found, replace the drive socket with the extra drive socket enclosed
with your blender. To purchase additional replacement drive sockets contact Vitamix on
+1 800 437 4654 for a dealer near you. For customers outside the U.S.A., contact your
authorised Vitamix Distributor, or call the Vitamix International Division on +1 440 782 2450
or email international@vitamix.com to find a distributor near you.
2. Manually rotate the blade-bearing assembly to make sure that it turns without hesitation
or doesn't spin too freely. If the blade hesitates or spins too freely, contact Vitamix on
+1 800 437 4654 for warranty information or to find a dealer near you. For customers
outside the U.S.A., contact your authorised Vitamix Distributor, or call the Vitamix
International Division on +1 440 782 2450 or email international@vitamix.com to find a
distributor near you.
3. Never run the machine without the centring pad being properly placed on the base.
Vita-Mix® Corporation (hereinafter 'Vita-Mix') warrants to the original end user (proof
of purchase required) purchased in the U.S.A., that this commercial Vita-Mix blender
(hereinafter the 'Equipment') is free from defects in material and workmanship for the
warranty periods applicable to the Equipment as described herein and subject to the
conditions set forth below.
Motor Base
Vita-Mix warrants to the original end user that:
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If the motor base fails within thirty (30) days from the date of purchase, Vita-Mix will
replace the motor base without charge.
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If the motor base fails after thirty (30) days but within one year from the date of purchase,
due to a defect in materials or workmanship, Vita-Mix will assume the cost of all parts and
labour necessary to repair the motor base.
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If the motor base fails after one year but within three (3) years from the date of purchase
due to a defect in materials or workmanship, Vita-Mix will assume the cost of the parts
deemed necessary to repair the base.
Container, Lid, Blade Assembly, Drive Socket and Sound Enclosure (if included)
The container, lid, blade assembly, drive socket and, where included, a Vita-Mix manufactured
sound enclosure, are warranted against defects in material and workmanship for one year from
the date of purchase.
Conditions
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The warranties contained herein run only to the original end user and are not transferable.
To make a warranty claim, proof of purchase is required.
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This warranty is the sole remedy of the purchaser and sets forth the only obligations of
Vita-Mix and does not cover normal wear-and-tear, abuse, misuse, negligent use, alteration
of the base or container (or the sound enclosure), or exposure to extreme conditions; and
is only valid if the Equipment is used in accordance with the accompanying instruction
booklet (which may also be accessed at www.vitamix.com/commercial).
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If applicable, improper installation or ventilation in the case of the in-counter model of the
Equipment, or placing the Equipment in a sound enclosure not manufactured by Vita-Mix
will void this warranty.
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This warranty is void in the event that repairs to the Equipment are performed by
someone other than Vita-Mix or an authorised Vita-Mix Service Centre. Vita-Mix will not be
responsible for the cost of any unauthorised repairs.
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The sole obligation of Vita-Mix under this warranty is to repair or replace the warranted
part or parts as determined exclusively by Vita-Mix.
In no event, whether based on contract, indemnity, warranty, tort (including negligence),
strict liability or otherwise, shall Vita-Mix be liable for any special, indirect, incidental or
consequential damages whatsoever including, without limitation, loss of profit or revenue.
The above limited warranty is your exclusive remedy, and you and Vita-Mix hereby expressly
disclaim all other warranties or conditions, express or implied, statutory or otherwise,
including any implied warranty of merchantability and any implied warranty of fitness for a
particular purpose, and, without limiting the generality of the foregoing, you and Vita-Mix
hereby expressly exclude, to the extent permitted by law, the application of any sale of
goods legislation and the United Nations Convention on Contracts for the International Sale
of Goods, as may be applicable.
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W
o m m e R c i a l
a R R a n t y
Some jurisdictions do not allow a limitation on implied warranties or on special, incidental or
consequential damages.
No employee of Vita-Mix or any other person is authorised to make any warranty in addition
to or amendment of the warranties made herein. For warranty details for machines purchased
outside the U.S.A., contact your authorised Vita-Mix distributor, or call the Vita-Mix International
Division on +1 440 782 2450 or email international@vitamix.com to find a distributor near you.
In the event that your Vita-Mix blender needs service or repair covered by the terms of this
warranty, please call the Vita-Mix Corporation for warranty assistance. For machines purchased
in the U.S.A., call Vita-Mix Technical Support: 800 886 5235. If purchased outside the continental
U.S.A., contact your authorised Vita-Mix Distributor, or telephone the Vita-Mix International
Division on +1 440 782 2450 or email international@vitamix.com to find a distributor near you.
Any item sent to Vita-Mix pursuant to the terms hereof must be sent in original or sufficient
packaging. The customer is responsible for in-bound freight costs for the warranty service. Do
not return or send in products without approval from Vita-Mix. All product returns must have
the Return Authorisation Number clearly marked on the outside of the box. Any product that
is sent to Vita-Mix without prior authorisation or approval will be returned to the shipper's
address 'as is' without repair.
Maintenance Tips
Never bang the container against a surface to loosen the ingredients. Remove the
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container from the base and use a rubber spatula to remove thick mixtures from the
bottom of your container.
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Never shake or rattle a container while in use.
Never remove the container before the machine has come to a complete stop.
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Never start the motor before the container is in place.
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Check your blades daily. If you find something is loose, nicked or missing, replace the
blade assembly before use. Do not tighten the hex bolt (on top of the blade assembly).
If loose, replace the blade assembly.
IMPORTANT NOTES!
The automatic overload protection shuts the motor off to protect the motor. The motor may
stop working if it has overloaded or overheated. If the motor shuts off, it could be due to:
• The recipe being too thick
• The recipe having too many ingredients in it
• The recipe was being processed too long at too low a speed
If the motor shuts off, review your processing techniques and your instructions.
Resettable Circuit Breaker: When the circuit breaker pops out, it does so to protect
the motor from electrical overload. If this occurs, it can be easily reset by gently pushing it
back into place.
Thermal Protector: The thermal protector may shut the motor off to protect it
from overheating. To restart, wait for the motor to cool down with the power off (up
to 45 minutes). Cooling may be quickened by placing the motor base in a cool spot.
(Unplug first.) To speed up the process, try circulating the air with a vacuum or fan aimed
at the bottom of the base. If the motor seems to be overheating but the thermal overload
protector has not turned the machine off, stop the machine and remove the container
from the base. Set the dial to Variable 10 for the Variable-Speed machine or press the
pulse switch for the Programmable machine. Turn the machine on and let the machine run
for 1 minute. Be careful never to touch any moving parts while in use. If both protection
devices are activated, follow the instructions for resetting the circuit breaker, and then cool
the motor according to the instructions for the thermal protector.
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