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Standard Limited Product Warranty
RISCO Ltd., its subsidiaries and affiliates ("Risco") guarantee Risco's hardware products to be
free from defects in materials and workmanship when used and stored under normal conditions
and in accordance with the instructions for use supplied by Risco, for a period of (i) 24 months
from the date of connection to the Risco Cloud (for cloud connected products) or (ii) 24 months
from production (for other products which are non-cloud connected), as the case may be (each,
the "Product Warranty Period" respectively).
Contact with customers only. This Product Warranty is solely for the benefit of the customer
who purchased the product directly from Risco, or from any authorized distributor of Risco.
Nothing in this Warranty obligates Risco to accept product returns directly from end users that
purchased the products for their own use from Risco's customer or from any installer of Risco, or
otherwise provide warranty or other services to any such end user. Risco customer shall handle
all interactions with its end users in connection with the Warranty, inter alia regarding the
Warranty. Risco's customer shall make no warranties, representations, guarantees or statements
to its customers or other third parties that suggest that Risco has any warranty or service
obligation to, or any contractual privy with, any recipient of a product.
Return Material Authorization. In the event that a material defect in a product shall be
discovered and reported during the Product Warranty Period, Risco shall, at its option, and at
customer's expense, either: (i) accept return of the defective Product and repair or have repaired
the defective Product, or (ii) accept return of the defective Product and provide a replacement
product to the customer. The customer must obtain a Return Material Authorization ("RMA")
number from Risco prior to returning any Product to Risco. The returned product must be
accompanied with a detailed description of the defect discovered ("Defect Description") and
must otherwise follow Risco's then-current RMA procedure in connection with any such return. If
Risco determines in its reasonable discretion that any Product returned by customer conforms to
the applicable warranty ("Non-Defective Products"), Risco will notify the customer of such
determination and will return the applicable Product to customer at customer's expense. In
addition, Risco may propose and assess customer a charge for testing and examination of Non-
Defective Products.
Entire Liability. The repair or replacement of products in accordance with this warranty shall be Risco's
entire liability and customer's sole and exclusive remedy in case a material defect in a product shall be
discovered and reported as required herein. Risco's obligation and the Warranty are contingent upon the full
payment by customer for such Product and upon a proven weekly testing and examination of the product
functionality.
Limitations. The Product Warranty is the only warranty made by Risco with respect to the Products. The
warranty is not transferable to any third party. To the maximum extent permitted by applicable law, the
Product Warranty does not apply and will be void if: (i) the conditions set forth above are not met
(including, but not limited to, full payment by customer for the product and a proven weekly testing and
examination of the product functionality); (ii) if the Products or any part or component thereof: (a) have
been subjected to improper operation or installation; (b) have been subject to neglect, abuse, willful damage,
abnormal working conditions, failure to follow Risco's instructions (whether oral or in writing); (c) have
been misused, altered, modified or repaired without Risco's written approval or combined with, or installed
on products, or equipment of the customer or of any third party; (d) have been damaged by any factor
beyond Risco's reasonable control such as, but not limited to, power failure, electric power surges, or
unsuitable third party components and the interaction of software therewith or (e) any delay or other failure
in performance of the product attributable to any means of communications, provided by any third party
service provider (including, but not limited to) GSM interruptions, lack of or internet outage and/or
telephony failure.
BATTERIES ARE EXPLICITLY EXCLUDED FROM THE WARRANTY AND RISCO SHALL NOT
BE HELD RESPONSIBLE OR LIABLE IN RELATION THERETO, AND THE ONLY WARRANTY
APPLICABLE THERETO, IF ANY, IS THE BATTERY MANUFACTURER'S WARRANTY.
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