5. Troubleshooting
Indicator
If the Alarm Prompt shows on the product LCD screen during use and does not disappear after a
restart, please stop using it immediately (do not try to charge or discharge).
If you require any other assitance, please contact EcoFlow Customer Service.
USB-A Overload
(Flashing)
Protection
USB-C Overload
(Flashing)
USB-C High
(Flashing)
Temperature Protection
High Temperature
(Flashing)
Charge Protection
High Temperature
(Flashing)
Discharge Protection
Low Temperature
(Flashing)
Charge Protection
Low Temperature
(Flashing)
Discharge Protection
AC Output
(Flashing)
Overload Protection
(Flashing)
Temperature Protection
(Flashing)
Temperature Protection
(Flashing)
Fan Blockage
Car Charger
(Flashing)
Overload Protection
Car Charger High
(Flashing)
Temperature Protection
Battery Failure
(Stays On)
Problem
Protection
automatically after the battery cools
automatically after the battery cools
Electrical appliances should be used
Please confirm whether the fan inlet
AC High
and outlet are blocked, if not, normal
operation will be resumed automatically
after the product temperature drops.
AC Low
Please check if the fan is blocked by
remove the device connected to the car
Solution
Resume normal operation by
removing the electrical device
connected to the USB-A port.
Resume normal operation by
removing the electrical device
connected to the USB-C port.
After the product cools down,
it will resume normal operation
automatically.
Charging can be resumed
down.
The power supply can be resumed
down.
Charging can be resumed
automatically after battery
temperature rises above 41°F.
The power supply can be resumed
automatically after the battery
temperature rises above 10°F.
Normal operation will be resumed
automatically after you remove the
overloaded device and restart the
product.
within rated power.
(Refer to X-Boost instructions
to get more details about power
limitations).
Normal operation will be resumed
automatically after the product is
used at optimum environmental
temperatures.
foreign materials.
The product will resume normal
operation automatically after you
charger.
After the product cools down,
it will resume normal operation
automatically.
Contact EcoFlow Customer Service
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