General Tips; Troubleshooting - Petsafe Aqua Fountain MWW19-15763 Manual De Instrucciones

General Tips

• When being introduced to the Pet Fountain, your pet may be cautious of this new
and unusual object. After beginning operation of your Pet Fountain, simply allow
your pet to adjust at his or her own pace. Some pets may take several days or
longer to begin use, while others will start right away.
• Your pet may prefer that the Pet Fountain be placed away from their normal
feeding area. Try placing it in another location, such as a different area of the
kitchen or in a bathroom or utility room.
• Add ice cubes to the Bowl for refreshing, ice-cold running water.

Troubleshooting

The answers to these questions should help you solve most problems you may have
with the Pet Fountain. If they do not, please contact our Customer Care Centre.
PROBLEM
The Pump is
not working or
the water is not
flowing as much
as it used to.
The Pet Fountain
is too loud.
There are black
particles in
the Bowl.
14
SOLUTION
• Never let the water in the Bowl get below the minimum
fill level. This can cause the Pump to overheat and stop
functioning. When refilling the Bowl, make sure to add water
before turning the Pet Fountain on.
• Lack of regular cleaning may result in the Pump becoming
clogged with pet hair and food debris. The Pump must be
cleaned every 2-4 weeks to ensure proper function.
• Fill the Pet Fountain with water up to the max fill line.
• A low humming noise is normal, but it should not be loud.
Check the water level. If water level is too low, then the Pump
will have to work harder causing it to be louder than normal.
• Unplug the Pet Fountain for 15 seconds. If the noise does
not stop when plugged back in, it's possible that some debris
is caught on the Impeller. Remove the Pump and clean the
Impeller. Try rubbing a small amount of vegetable oil onto the
magnetic pin with a cotton swab to lubricate the Impeller.
• This is loose granulated charcoal dust from the Charcoal
Filter and is completely harmless for your pet to drink. Rinse
the Charcoal Filter in cold water before placing it in the Pet
Fountain to prevent this.
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