7. Troubleshooting
- I can't connect the smartwatch
1) Check that the GPS and Bluetooth of the smartphone are active.
2) Make sure that the smartwatch and the smartphone are not too far
apart. The connection must be made within 10 meters.
3) Check if the smartphone is in airplane mode. In airplane mode, the
smartwatch cannot be connected.
4) Make sure that the smartwatch is not connected to another account
or smartphone.
5) Make sure that your smartphone's operating system is Android 5.0
or later, iOS 9.0 or later.
6) Make sure that a previous connection is not already active; if so,
dissociate it and re-couple exclusively through the app.
- I can't synchronize the clock data
1) Check that the GPS and Bluetooth of the smartphone are active.
2) Make sure that the smartwatch and the smartphone are not too far
apart. The connection must be made within 10 meters.
3) Check if the smartphone is in airplane mode. In airplane mode, the
smartwatch cannot be connected.
4) Make sure the smartwatch is connected to the smartphone via the
app.
- I can't get notifications
1) Make sure that the notification permissions on the app are active.