Troubleshooting Chart - TEKONSHA PRODIGY iD Manual De Instrucciones Y Operación

Troubleshooting Chart

Display Probable Cause
• Control is in Power Saving Mode,
(See page 21en).
• Loss of connection between
Blank Power Module and Dash Module.
Sleep Mode
Display
• Loss of power to Power Module.
Screen is blank
• Loss of ground to Power Module.
• Vehicle battery input exceeds
17.0V.
• Trailer is disconnected from tow
vehicle.
• Trailer connector is dirty, corroded
Trailer or bent/mis-aligned terminals.
Disconnected • Trailer or tow vehicle connector
not wired correctly.
Flashes for 15 sec.
With trailer • Open on electric brake wire (bro-
connected
ken or disconnected wire).
• Loss of ground to brake magnets
(broken or disconnected wire).
Power ON,
Normal Operation:
Boost OFF,
Power to Prodigy iD, Boost is OFF
Trailer
and no trailer connected.
Disconnected
Troubleshooting Chart
Display Probable Cause
• Manual Overide or brake pedal
applied while connecting to
Power inter- power.
ruption while • Manual Override or Brake Pedal
activation within 5 seconds of
brake pedal
initial Power applied to Power
is depressed.
Module.
Flashes for 15 sec.
• Poor connection to battery power.
• Red and Black wires reversed.
No Braking,
Power Control set to zero.
Flashes
continuously
Normal Operation:
Passcode Cleared
• P.C Flashes during successful
Flashes for 4 sec.
clear operation.
Solution
• Depress brake pedal or manual
override.
• Verify connection from power
module to dash module.
• Verify connection to Power
Module & vehicle .
• Verify battery voltage on black
wire (12-14 volts).
• Verify ground on white wire.
• Connect trailer.
• Check, clean and/or repair trailer
connectors as needed.
• Correct trailer or tow vehicle
connector wiring.
• Repair/replace electric brake wire
as needed.
• Repair ground to brake magnets
as needed.
No action required.
- 36 en -
(continued)
Solution
• Unplug power module from
vehicle. Veryify manual override
or brake pedal not applied for
10 seconds after reconnecting
to power.
• Verify connection to battery
power.
• Verify that red and black wires are
connected correctly
Increase Power Setting.
No action required.
- 38 en -
Troubleshooting Chart
Display Probable Cause
Open Ground Power Module loses connection to
Flashes 2 times vehicle battery ground while Trailer
is connected.
per sec.
• Defective Brake Magnet.
• Intermittent short on electric
Electrical
brake wire or bare wire.
Overload
• Total Brake Current exceeds
Flashes 2 time
4-Axle Load.
per sec.
• Thermal Overload - Reduced
Braking Power.
• Power Module detects brake wire
short to ground.
• Use of some test lights, or non-Te-
Short Circuit
konsha testers can cause this.
Flashes 2 times
• Short in 7-way between Brake
per sec.
Output and other terminals.
• Electric brake wire on tow vehicle
or trailer is shorted out.
- 37 en -
Troubleshooting Chart
Display Probable Cause
• Communication Failure between
Power Module and Dash Module.
Communication
• Controller type has defaulted
Error between
to Timer.
Power Module
• Display may be blank.
and Dash Module.
• Partial or complete loss of
Flashes for 15 sec.
Manual Override braking.
• Failed to clear 6 digit Passcode.
Passcode Error
• EDGE
™
App was not closed prior
Flashes for 5 sec.
to Passcode Clear.
Internal Error
(SPI Buss
Corruption) Internal Error with the Prodigy iD.
Flashes
continously
Internal Error
(Manual Override)
Internal Error with the Prodigy iD.
Flashes
continously
- 39 en -
(continued)
Solution
Check connection to ground on
white wire of power module.
• Locate and replace defective
Brake Magnet.
• Locate and repair fauly brake
wire.
• Decrease electrical load.
• Thermal Overload - Reduced
Braking Power.
• Use Tekonsha approved test light
or tester.
• Inspect and repair trailer connec-
tor, if needed.
• Inspect and repair/replace electric
brake wire.
(continued)
Solution
Check Dash Module harness for
connection and/or damage.
Close EDGE
™
App before passcode
clear.
Contact Technical Support.
Contact Technical Support.