Warranty Terms - Concept ZK0005 Manual De Instrucciones

EN

WARRANTY TERMS

Warranty
The manufacturer (or importer) is
responsible for ensuring the product
complies with the requirements of
applicable legal regulations as well
as those of the relevant technical
standards. Moreover, they are
responsible for ensuring the product
has the properties the manufacturer
described in documents related to the
goods or those reasonably expected by
the customer with regard to the nature
of the goods or based on advertising
produced by the manufacturer,
and further they are responsible for
ensuring the product is fit for the
purpose proposed by the manufacturer
or that a product of the same type is
normally used for.
The quality warranty term is 24 months
from product takeover by the customer.
The warranty does not apply to wear
and tear caused by regular use. The
customer shall not be entitled to any
warranty claims if, prior to taking the
product over, they knew the product
contained a defect or if the defect is
attributable to the customer.
The warranty specifically does not
apply:
•
if the product installation, operation
and service conditions stipulated in
the product operating manual have
not been adhered to,
•
to malfunctions caused due to
mechanical, heat or chemical
damage, short circuit, over voltage
or incorrect installation,
•
to malfunctions caused by an
inexpert third-party intervention,
•
to malfunctions caused by natural
disaster,
•
to malfunctions caused by
insufficient or inappropriate
maintenance in violation of the
operating manual, including
malfunctions caused by water and
other sediments,
•
to changes in colour of the heating
surface or to scratching of the
surface caused as a result of using
the products in an unusual manner,
•
to appearance and functional
changes caused by exposure to
sunlight, thermal radiation of water
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and other sediments,
•
if the service life of certain product
parts expires, e.g. for accumulators,
bulbs, etc.
The warranty does not apply to any
products and services provided along
with the product (gifts, promotional
articles, etc.).
Filing a complaint
A complaint against a product defect
must be filed as soon as identified,
yet no later than before the end of the
warranty term.
The customer must file a product
complaint with the dealer from which
they have purchased the product, or
with any authorised service centre,
a list of which is included in the product
package, or available at www.my-
concept.com.
While filing a product complaint,
the product must be duly cleaned
and securely packed so as to prevent
any damage during its transport to
an authorised service centre, where
relevant, unless the product is delivered
in person.
The customer must submit proof of
having concluded a purchase contract
for the product by producing the
receipt.
While filing their complaint, the
customer must indicate the noted
defect and identify the preferred
complaint application method.
Complaints processing
As long as the noted defect may be
removed, the user has the right to have
the defect duly removed free of charge
on a timely basis.
Where such a procedure is not
reasonable with regard to the nature
of the defect, the user may require to
be supplied a new defect-free product
(replacement), or, where the defect
applies to a part of the product only,
replacement of the part concerned.
However, if replacement of the product
or any part thereof is not proportionate
with regard to the nature of the defect,
especially if the defect can be removed
without undue delay, the customer has
the right to have the defect removed
free of charge.
ZK0005
If the noted defect is not removable,
or if the customer becomes entitled
to replacement of the product or
a part thereof, yet the replacement is
not possible, for example due to the
product having been sold out, the
customer has the right to return the
product (withdrawal from the contract).
The customer shall have the right to
a new product (replacement) or to
replacement of a part of the product
even if the defect can be removed,
provided they cannot properly use the
product due to repeated occurrence
of the defect or due to a high number
of such defects. In such a case, the
customer also has the right to return
the product (by withdrawing from the
contract).
If the product is not returned (the
customer does not withdraw from the
contract), or if the customer does not
apply the right to a new defect-free
product (replacement), to replacement
of a part thereof or to repair of the
product, they may request a reasonable
discount. The customer also has a right
to a reasonable discount if a new
defect-free product cannot be supplied
to them, or if a product part cannot
be replaced or the product repaired
unless the situation is remedied within
a reasonable time limit, or if remedying
the situation would create major
discomfort on the part of the customer.
The seller, authorised service centre
or a staff member authorised by them
must decide about each complaint
immediately or within three business
days in complicated cases. This term
does not include a reasonable period of
time, depending on the type of product
Product data
Model:
Production number:
Date of purchase:
ZK0005
concerned, required for the defect to
be assessed by an expert. A complaint,
including defect removal, must be dealt
with without any undue delay, yet no
later than within 30 calendar days of
the complaint filing date, unless the
seller and the customer agree on a later
deadline.
On returning the product (withdrawing
from the contract) the customer must
return any accessories and documents
supplied along with the product.
The customer does not have the
right to keep the defective parts and
components of the product replaced as
part of a repair of the product.
This shall be without prejudice to any
other rights the customer may have in
relation to the purchase of the product.
Remark: Complaints against products
damaged in transport are governed by
the carrier's complaints procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: servis@my-concept.cz
www: www.my-concept.com
Seal and signature of vendor:
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