Troubleshooting - Kohler K-18751-0 C3-050 Guía De Propietario

Troubleshooting

This troubleshooting guide is for general aid only. A Kohler Co. Authorized Service Representative (ASR) or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale distributor, or
contact the Customer Care Center using the information located in the front of this manual.
Start Up
When electrical power is connected to the toilet seat, the seat will automatically go through a start-up sequence. The
sequence includes wand movement, water line purge, and nightlight blinks (if equipped). The toilet seat will go silent
when the start-up sequence is complete.
If the seat does not function correctly upon completing the start-up sequence, or fails to start, contact the Customer Care
Center using the information located in the front of this manual.
Cleansing Features Troubleshooting
Symptoms
1. Low or no water flow.
2. The seat features do not
work.
3. Water stops flowing from
the spray wand before
cleansing is complete.
4. The seat is loose.
Kohler Co.
Probable Cause
A. The water supply to the seat is
not turned ON.
B. The filter screen is clogged.
A. A power failure has occurred.
B. The power cord is unplugged
from the electrical outlet.
C. The Ground-Fault Circuit-
Interrupter (GFCI) or Residual
Current Device (RCD) is
tripped.
D. The user is not detected by the
seat sensor.
A. Cleansing automatically stops
several minutes after pressing
a spray icon.
B. The user shifted position and
is no longer detected by the
seat sensor.
A. The mounting plate fasteners
are loose.
Recommended Action
A. Turn ON the water supply to the seat.
B. Clean or replace the filter screen. Refer to the
"Cleaning the Filter Screen" section.
A. Wait until power is restored.
B. Plug the power cord into a GFCI or RCD
electrical outlet.
C. Reset the GFCI or RCD.
D1. Shift your position on the seat. The sensor is
located near the front of the seat.
D2. Children may be too small to be detected by
the sensor.
A. Press the "Front" or "Rear" icon to restart
cleansing.
B. Shift your position on the seat. The sensor is
located near the front of the seat.
A. Tighten the fasteners. Refer to the Installation
Instructions.
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