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TROUBLESHOOT GUIDE
White smoke is coming out of the product.
1. You are frying greasy foods. The Fry Pan Basket and
Fry Pan Basket Net or Base Tray contains greasy
residue from previous uses.
2. When preparing greasy ingredients in the air fryer,
large amounts of oil can smoke and infiltrate Fry Pan
Basket. The oil will produce white smoke and the Fry
Pan Basket or Base Tray might become hotter than
usual. This will not affect the final cooking result. White
smoke is caused by grease heating up in the Fry Pan
Basket. Make sure you clean Fry Pan Basket and Fry
Pan Basket Net and Base Tray properly after use.
French fries are fried unevenly in the Brio.
1. You did not soak the potato sticks properly before air-
frying them.
2. You did not use the right potato type or they were not fresh.
3. Soak potato sticks in a bowl of water for at least 30
minutes, remove them, and dry with paper towels.
Use fresh potatoes and make sure they stay firm
during air-frying.
French fries are not crispy when they come out
of the Brio.
1. The crispiness of the fries depends on the amount of oil
and water in the fries.
2. Make sure you dry the potato sticks properly before
adding oil. Cut the potato sticks smaller and dry
them for a crispier result. Add slightly more oil on
potatoes before placing in Brio for a crispier result.
If the unit needs to be replaced or returned to the
manufacturer, please contact Customer Service Department
at: 1-877-689-2838 or help@nuwavenow.com.
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troubleshoot guide
Error Message:
Probe not connected to the unit. Plug
Prb1
the Brio into the appropriate
power socket.
The Probe target internal temperature is
Prb2
set higher than set cooking temperature.
Probe short Circuit.
Contact Customer Service Department
Prb3
at 1-877-689-2838 or help@
nuwavenow.com.
Probe sensor not detecting temperature
increase. Ensure the Probe is inserted
Prb4
into the food and the food is in oven
during cooking.
NTC Temperature Sensor overheated.
Turn unit off to cool. If the Brio is not
Er1
working after it cools down, contact
Customer Service.
NTC Temperature Sensor short circuit.
Contact Customer Service Department
Err1
at 1-877-689-2838 or
help@nuwavenow.com.
NTC Temperature Sensor is open.
Contact Customer Service Department
Err2
at 1-877-689-2838 or
help@nuwavenow.com.
Solution(s):
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