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Useful information
Troubleshooting
Repair of your machine should be carried out by an authorised service company. If your
machine requires repair or if you cannot solve an issue with the information provided below,
then you should:
•
Unplug your machine from the mains power supply.
•
Turn off the water supply.
FAULT
POSSIBLE CAUSE
Machine not plugged in.
Fuses are faulty.
No mains power supply;
Your machine does
Start/Pause button not pressed. Press the Start/Pause button.
not start.
Programme dial 'stop' position.
The machine door is not
completely closed.
Water tap is turned off.
Water inlet hose may be twisted. Check water inlet hose and untwist.
Your machine does
Water inlet hose clogged.
not intake water.
Inlet filter clogged.
The machine door is not
completely closed.
Drain hose clogged or twisted.
Your machine does
Pump filter clogged.
not discharge water.
Laundry is too tighly packed
together in the drum.
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TROUBLESHOOTING
Plug machine in.
Replace the fuses.
Check mains power.
Turn the programme dial to the desired
position.
Close the machine door.
Turn tap on.
Clean water inlet hose filters. (*)
Clean the inlet filters. (*)
Close the machine door.
Check the drain hose, then either clean or
untwist.
Clean the pump filter. (*)
Spread your laundry in the machine evenly.
EN
C
Useful information
FAULT
POSSIBLE CAUSE
The feet have not been adjusted. Adjust the feet. (**)
T r a n s i t b o l t s f i t t e d f o r
transportation have not been
removed.
Your machine
Small load in the drum.
vibrates.
Your machine is overloaded with
laundry or laundry is unevenly
spread.
Your machine rests on a hard
surface.
Excessive amount of detergent
Excessive foam
used.
is formed in the
detergent drawer.
Wrong detergent used.
Your washing is too dirty for the
programme selected.
Unsatisfactory
Amount of detergent used
washing result.
insufficient.
There is too much laundry in your
machine.
Hard water.
Unsatisfactory
washing result.
Your laundry is too tightly packed
together in the drum.
As soon as the
machine is loaded
The end of water drain hose is
with water, water
too low for the machine.
discharges.
No water appears
No fault. Water is in the unseen
in the drum during
part of the drum.
washing.
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TROUBLESHOOTING
Remove the transit bolts from the machine.
(**)
This will not prevent operation of your
machine.
Do not overload the drum. Spread laundry
evenly in the drum.
Do not set up your Washing Machine on a
hard surface.
Press the Start/Pause button. To stop the
foam, dilute one tablespoon of softener into
1/2 litre of water and pour into the detergent
drawer. Press the Start/Pause button after
5-10 mins.
Only use detergents produced for automatic
Washing Machines.
Use the information in the programme
tables to select the most appropriate
programme.
Use the amount of detergent as instructed
on the packaging.
Check that the maximum capacity for the
selected programme has not been exceeded.
Increase the amount of detergent following
the manufacturer's instructions.
Check that your laundry is spread out.
Check that the drain hose is at a suitable
height. (**) .
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