5. Troubleshooting
Indicator
Icon Stays On
If the Alarm Prompt shows on the product LCD screen during use and does not disappear after a restart, please
stop using it immediately (do not try to charge or discharge). If you require any other assitance, please contact
EcoFlow Customer Service.
12
Icons Flash
USB-A Overload
together
Icons Flash
USB-C Overload
together
Icons Flash
together
Temperature Protection
Icons Flash
High Temperature
together
Charge Protection
Icons Flash
High Temperature
together
Discharge Protection
Icons Flash
Low Temperature
together
Charge Protection
Icons Flash
Low Temperature
together
Discharge Protection
Icons Flash
Overload Protection
together
Icons Flash
Temperature Protection
together
Icons Flash
together
Temperature Protection
Icon Flashes
Icons Flash
together
Overload Protection
Icons Flash
Car Charger High
together
Temperature Protection
Battery Failure
Problem
Protection
Protection
USB-C High
Charging can be resumed automatically
Electrical appliances should be used within
AC Output
outlet are blocked, if not, normal operation will
AC High
automatically after the product is used at
AC Low
Fan Blockage
Car Charger
Solution
Resume normal operation by
removing the electrical
connected to the USB-A port.
Resume normal operation by
removing the electrical
connected to the USB-C port.
After the product cools down, it will
resume normal operation automatically.
Charging can be resumed automatically
after the battery cools down.
The power supply can be resumed
automatically after the battery cools down.
after battery temperature rises above
41°F.
The power supply can be resumed
automatically
after
temperature rises above 10°F.
Normal operation will be resumed
automatically after you remove the
overloaded device and restart the product.
rated power.
(Refer to X- Boost instructions to get more
details about power limitations).
Please confirm whether the fan inlet and
be resumed automatically after the product
temperature drops.
Normal operation will be resumed
optimum environmental temperatures.
Please check if the fan is blocked by
foreign materials.
The product will resume normal operation
automatically after you remove the device
connected to the car charger.
After the product cools down, it will
resume normal operation automatically.
Contact EcoFlow Customer Service
device
device
the
battery