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Anomalies related to the scope mechanical or electronic
PROBLEM
Pellet not being fed
into the combustion
chamber.
The boiler does
not run
The fire goes out
or the Boiler stops
automatically
POSSIBLE CAUSE
1. Pellet hopper empty
2. Feeder screw blocked by
sawdust
3. Reduction motor defective
4. Defective electronic board
5. One of the thermostats with
manual reset is triggered
1. Plug out of place
2. Lack of electricity supply
3. Parameter suction power to
change
4. Pellet or water sensor in
lockout
5. Fuse blown
6. Obstruction of nests or
foreign bodies in the chimney
or fireplace
1. Pellet hopper empty
2. Pellets not being fed in
3. Intervention of pellet
temperature sensor
4. Door not closed properly or
gaskets worn
5. Boiler temperature is too
high
6. Unsuitable pellets
7. Low pellet feed rate
8. Combustion chamber dirty
9. Smoke outlet obstructed
10. Smoke extraction motor
failed
11 Pressure switch faulty or
defective
SOLUTION
1. Refill pellet hopper
2. Empty the hopper and manually free the
feeder screw of sawdust
3. Replace reduction motor
4. Replace electronic board
5. Reset on the back of the boiler the safety
thermostat after verifying the cause
1. Check the correct position of the sparkplug
in the grate
2. Check that the electric socket is plugged in
and that the main switch is in position "I"
3. Contact your Specialised Technical
Assistance Centre
4. Wait for the cooling of the pellets or water
tank and turn on the boiler
5. Replace the fuse
6. Remove all foreign matter from the
chimney
or flue outlet of the barrel. It is recommended
that the intervention of a chimney sweep
1. Refill pellet hopper
If it is first ignition the fuel, having to go the
route that goes from the tank to the brazier,
may not be able to arrive on time and in the
right amount programmed
2. If after repeated ignitions did not appear
in the flame, even with regular supply of
pellets, the problem may be related to the
components of the heater or the improper
installation
3. Let the Boiler cool down completely, reset the
thermostat till lockout ceases, relight Boiler;if
problem persists, contact technical assistance
4. Close the door or replace the gaskets with
original spare parts
5. Check for proper operation of the water
pump, if necessary, replace the component
6. Change to a type of pellet recommended by
the manufacturer
7. Have the fuel feed rate checked by
technical service
8. Clean the combustion chamber, following
instructions in the manual
9. Clean the smoke duct
10. Check the motor and replace if
necessary
11. Replace the pressure
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