Troubleshooting - Tineco CARPET ONE PRO Serie Manual De Uso

Troubleshooting

Problem
The appliance does not turn on
Weak suction
ACCESSORY mode abnormal in
animation
Voice prompt:
Stand the device upright
AUTO mode abnormal in animation
Voice prompt:
Stand the device upright
Channel has a blockage in animation
Voice prompt:
Clean the channel under the dirty water
tank
CWT empty in animation
Voice prompt:
Pleasde add clean water or solution to
clean water tank
DWT full in animation
Voice prompt:
1. Dirty water tank full, please empty
2. Please check the dirty water tank
Brush roller tangled in animation
Voice prompt:
Please clean the brush roller
Brush roller cover uninstalled in
animation
Voice prompt:
Please install the brush roller cover
WiFi indicator with a slash
Pump malfunction in animation
Humidity sensor malfunction in animation Humidity sensor malfunction Contact Customer Service
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Possible cause
The power cord is not
plugged in, or the socket is
not energized
1. The mesh filter is blocked
2. The sponge filter is
blocked
3. The brush roller cover is
not correctly installed
The appliance is tilted while
installing accessory brushes
The appliance is tilted while
removing accessory brushes
1. Dirt sensor malfunction or
blocked
2. Channel has a blockage
3. Sponge filter is dirty
CWT is empty
1. The dirty water in DWT has
reached the MAX line
2. The floater is not installed
correctly
3. Channel has a blockage
The brush roller is blocked
The brush roller cover is not
installed
WiFi is not connected
Pump malfunction
21
Solution
Ensure that the socket is
energized and the power
cord is plugged in
1. Clean the mesh filter
2. Remove blockages or
replace the sponge filter
3. Install brush roller cover
correctly
Stand the appliance
upright, then enter the
ACCESSORY mode
Stand the appliance upright
and tilt again to enter
AUTO mode
1. Remove blockages
2. Clean the debris channel
3. Clean the sponge filter
Refill CWT
1. Empty the dirty water and
then reinstall the DWT
2. Check if the floater is in
good condition and press
it to the bottom
3. Remove blockages
Remove blockages
Install brush roller cover
correctly
Follow the in-app guide to
connect to WiFi
Contact Customer Service