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10.6. Troubleshooting
If the device does not function properly when the power plug is connected to the
power socket, please check the Hot Air Generator using the tips in the following
table:
Problem
The VOLCANO MEDIC 2
does not show mains op-
eration on the display; the
heater and pump cannot
be activated.
Message on the display:
Line 1: "ERR"
Line 2: number, followed
by the letter "r" or "n"
Possible fault messages::
01r
02r
03r
04n
10. H O T A I R G E N E R AT O R
Possible cause/remedy
Please make sure that the mains supply current is on
and that the fuse (in the mains fuse box) is switched
on and is not defective.
If the Hot Air Generator still does not function, the
internal fuse may have been triggered.
In this case, send the VOLCANO MEDIC 2 Hot Air
Generator to our Service Center.
Device faulty. Perform a factory reset if number + "r"
is displayed. Display of number + "n" is an irreversible
error; the VOLCANO MEDIC 2 Hot Air Generator must
be sent to our Service Center.
Internal communication fault. Restart recommended.
The device is either outside its specified temperature,
or internal overheating has occurred. Switch the
device off, pull the power plug out of the socket, and
leave the device for min. 30 mins at room tempera-
ture without operating it. If the fault continues after
30 mins., contact our Service Center.
The device is being operated at the incorrect voltage.
Please check which version (115V/230V) of the
device you have, and ensure that you are using it at
the the correct voltage.
Device is faulty, please send it to our Service Center.
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