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13. WARR ANT Y, LIABILIT Y, REPAIR SERVICE
the complete defective item to us, not
disassembled, with invoice. Please
use external packaging that would
prevent any damage during transpor-
tation.
In order to avoid misunderstandings,
we would like to note that all informa-
tion on our products provided in this
Instructions for Use or elsewhere
does not represent any guarantee of
features or durability, unless we have
expressly referred to a guarantee for
such features or durability.
13.2. Liability
Storz & Bickel shall be liable for any
damages caused to the customer
by our products in accordance with
German law and pursuant to our GTC.
Under said provisions, we are only lia-
ble for damages caused by intentional
action or gross negligence, unless
such damages involve death, personal
injury, or injury to health, or if the inju-
ry is related to a cardinal contractual
obligation. In such cases, we will also
be liable to the customer for simple
negligence.
13.3. Repair Service
In addition to our warranty obligations,
we offer competent repair service to
our customers. We will promptly repair
any defective products made by us
after we have informed the customer
of estimated costs and obtained cus-
tomer approval.
13.4. Copyright
This document is copyright protected,
and may not be used either in whole or
in part pursuant to Sections 15 et seqq.
UrhG (German Copyright Act) without
prior written approval of Storz & Bickel.
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