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SYMPTOMS
01. Griddle will not achieve a high heat or heats unevenly.
02. Burner flames start strong, then immediately drop to low even when
burner is set to high position.
03. Flame height drops when a second burner is lit.
04. Flames do not extend the full length of the burner, or only run on one
side of the burner.
05. Burner flames are inconsistent.
POSSIBLE CAUSES
01. United States regulations require
that all griddle regulators contain a
flow limiting device for consumer
safety. This device measures the
amount of propane going through
the regulator to ensure the levels
are safe. If the flow rate through the
regulator is too high (a symptom
of a large leak), the flow limiting
device will trigger, restricting the
flow of propane to reduce the
chance of a dangerous fire. This
safety system can accidentally be
tripped by opening a propane tank
too quickly or opening the propane
tank when a burner knob is not in
the off position.
02. LP gas cylinder is empty or low.
03. Obstructions in the burner, gas jets,
or fuel rail.
04. Regulator stuck in safety position.
Troubleshooting | Owner's Manual | Model 1939
SOLUTION
This safety system can be reset by
moving the burner knobs to the off
position, closing the propane tank,
and disconnecting the regulator from
the propane tank. Wait five minutes
to allow the pressure to dissipate,
then reconnect the regulator to the
propane tank and slowly open the
tank (it should take a full 30 seconds
to open half a turn). Ignite your
griddle as described in the Care &
Maintenance chapter.
Refill or replace the propane tank.
Clean the burner, jets, and gas
hose. (Please reference the Cleaning
Your Griddle section of the Care &
Maintenance chapter.)
Contact customer service for replace-
ment parts.
BURNER FL AME
PAT TERN
Your griddle's burners are designed
to mix oxygen and propane at a
rate that allows for optimal flames.
Should the burner's holes, air
gate, or venturi get blocked, it will
affect the propane and air mixture,
causing low or inconsistent flames,
or flames coming from the air gate.
Healthy flames might have a few
flickers of yellow color ❶ , then a
dark blue color ❷ , followed by a
vibrant blue by the burner tube ❸ .
❶
❷
❸
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