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Model 1939 | Owner's Manual |
OUR CUSTOMER
SERVICE STAFF IS
HERE TO HELP YOU!
For questions regarding your
Blackstone product, or if you need
replacement parts, please register
your griddle at
blackstoneproducts.com/register
and contact us at:
PHONE:
435-252-3030 ext 1
EMAIL:
support@blackstoneproducts.com
ONLINE:
blackstoneproducts.com/pages/support
We are pleased to help you with any
questions concerning griddle use,
replacement parts, or your warranty.
Our customer service staff can be
reached Monday through Friday
from 7:00 am to 5:00 pm Mountain
Standard Time.
28
F.A.Q.
F. A .Q.
Q. What types of cooking oils can I use to season my griddle?
A. We recommend the following oils for seasoning purposes: olive oil,
vegetable oil, canola oil, coconut oil, flax seed oil and sesame oil. (Please
reference the Griddle Seasoning Instructions section of the Care &
Maintenance chapter.)
Q. Can I use dish detergent to clean my griddle?
A. Grease cutting dish detergents will erase the seasoning on the griddle and
should not be used after griddle is seasoned. For tough spots use table salt
and hot water and always coat with a thin layer of oil once you are finished
cleaning. (For griddle cleaning instructions, please reference the Cleaning
Your Griddle section of the Care & Maintenance chapter.)
Q. Why does my griddle surface look dull and dry instead of shiny
and black?
A. Seasoning is a continuous process. Over time and the more often you use
your griddle top, the more shiny, black and non-stick it will become.
Q: Can I cut directly on the griddle top?
A: Yes, you can. Cutting on the griddle top will not harm it.
Q. What if my griddle starts to rust?
A. If rust appears on the griddle surface, rub it off with steel wool
or low grit sandpaper and re-season the surface (youtube.com/
watch?v=thPE2IgnSiI). Take care to always completely dry your griddle
before storing and keep away from rain and sprinklers. It is also important to
keep your griddle covered. (For proper storage techniques, please reference
the General Care section of the Care & Maintenance chapter.)
For more FAQ's visit blackstoneproducts.com/faq
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