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9-Troubles hooting
Many occurring problems could be solved by yourself without specific expertise.
In case of a problem, please check all shown possibilities and follow below
instructions before you contact a customer service. See Customer Service.
Warning!
•
Before maintenance, deactivate the appliance and disconnect the main plug
from the main socket.
•
Electrical equipment should be serviced only by qualified electrical experts,
because improper repairs can cause considerable consequential damages.
•
A damaged supply should only be replaced by the manufacturer, the service
agent or similarly qualified persons in order to avoid a hazard.
9.1 Troubleshooting table
Problem
Possible Cause
Mains plug is not connected in the main socket. Connect the main plug.
The compressor
does not work.
The appliance is in the defrosting cycle.
The indoor or outdoor temperature is too high.
The appliance has been off power for a period
of time.
A door/drawer of the appliance is not tightly
closed.
The appliance runs
frequently or runs
The door/drawer has been opened too
for a too long
frequently or for too long.
period of time.
The temperature setting for the freezer
compartment is too low.
The door/drawer gasket is dirty, worn, cracked
or mismatched.
The required air circulation is not guaranteed.
The inside of the refrigerator needs cleaning.
The inside of the
refrigerator is dirty
Food with strong odour is stored in the
and/or with smell.
refrigerator.
9-Troubleshooting
Possible Solution
This is normal for an automatic defrosting.
In this case, it is normal for the appliance to run
longer.
Normally, it takes 8 to 12 hours for the
appliance to cool down completely.
Close the door/drawer and ensure the
appliance is located on a levelled ground and
there is no food or container holding the door.
Do not open the door/drawer too frequently.
Set the temperature higher until a satisfactory
fridge temperature is obtained. It takes 24
hours for the fridge temperature to become
stable.
Clean the door/drawer gasket or replace them
through the customer service.
Ensure adequate ventilation.
Clean the inside of the refrigerator.
Wrap the food thoroughly.
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