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Table 1. Troubleshooting issues (continued)
Problem
The transmitter loses
connection with the dis‐
play device.
Note: An alarm or alert occurs and a message appears when the transmitter has lost connection
with the display device for 30 minutes.
Storage
Store the transmitter, charger, and tester in a clean, dry location at room temperature. If the transmitter
is not in use, you must charge the transmitter at least once every 60 days.
CAUTION: Do not store the transmitter on the charger. If the transmitter is left on the charger
for more than 60 days, the battery will be permanently damaged.
Likely Cause(s)
ly lose wireless connec‐
tion.
The display device is out
of range.
There is RF interference
from other devices.
27
Resolution
tion on RF interference, see the Radio
Compliance Information sheet included
with the display device.
3. Make sure the display device and the
transmitter are located on the same side
of the body to minimize any RF interfer‐
ence. If your fully charged transmitter
battery continues to lose power before
a full seven days, call 24-Hour Technical
Support. It may be time to replace the
transmitter.
1. Move away from any equipment that can
cause RF interference. For more informa‐
tion on RF interference, see the Radio
Compliance information sheet included
with the transmitter. If the transmitter is
still not communicating with the display
device, proceed to step 2.
2. Make sure the display device and the
transmitter are located on the same
side of the body to minimize any RF
interference. If your transmitter is still
not communicating with your display
device, call 24-Hour Technical Support
for assistance.
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