TROUBLESHOOTING
If USB ports do not
charge:
If blue USB LED is off:
The remote is causing
interference with
appliances, TV, garage
door opener, another
base in a different
room, etc.
The sound from the
Bluetooth device is not
heard through this unit's
speakers.
Check the blue LED on the USB charging port; if it is on:
• Try another USB cable that is known good.
• If USB port still does not charge, unplug all USB cables
from base and allow USB charging port to reset. Wait 10
minutes and try again.
• If it still does not charge, call for service.
• Check if base functions properly; if yes, then call for service.
• If base does not work, check AC wall outlet power by
plugging a known working appliance into it.
• If outlet has power, call for service.
• Confirm USB plug to converter box is attached.
• Lift the battery cover on remote and remove the yellow
sticker to expose the DIP switches. Slide the switches
to different positions. See page 21 for remote re-linking
instructions.
• Make sure you are using a Bluetooth-enabled device.
• Select the "Comfortbase" as your speaker device in the
Settings - Bluetooth menu (on your external device).
• Make sure no other Bluetooth device is paired.
• Make sure both the external Bluetooth device and the bed
are plugged in and operating properly.
• Make sure the Bluetooth external device is within range of
the Comfort Base (approximately 30 feet).
• Turn Bluetooth off and then back on, on your external
device.
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