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Customer service
Customer service
4
C u s t o m e r s e r v i c e
I f you are unable to rectify the fault, please contact our
customer service. We will always find an appropriate
solution in order to avoid unnecessary visits by
engineers.
The contact information for your nearest customer
service can be found here or on the enclosed customer
service list.
When calling, please state the product number (E-Nr.)
and the production number (FD), which can be found on
the rating plate.
~ "Getting to know your appliance" on page 11
Trust the expertise of the manufacturer. You can therefore
be sure that the repair is carried out by trained service
engineers who carry original spare parts for your home
appliances.
Appliance self-test
Your appliance features a self-test program which
displays the fault your customer service can rectify.
Press à button to open the main menu.
1.
2.
Press C button to move to the menu item Self-test.
3.
Press ™ button to start the self-test.
The self-test starts.
4.
If faults are present, they will be displayed. In this
case follow the instructions.
5.
The appliance restarts.
6.
The message that the self-test has finished is
displayed for 10 seconds. To acknowledge the
message, press ™ button.
When the self-test has ended, the appliance switches
over to normal operation.
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Repair order and advice on faults
Contact information for all countries can be found on the
enclosed customer service list.
US 877 442 4436
toll-free
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