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Idiomas disponibles
Idiomas disponibles
Warranty Requirements
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The product must have been obtained through one of our authorized stores or distributors.
In order to start process any warranty claim, it will be necessary for the end user, vendor or distributor to present the product with the
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defect and an original copy of the invoice to the Corporate Service Center (CSC) and/or Authorized Service Center (CSA). These docu-
ments will be necessary for the Service Center to initiate the warranty claim process.
The product cannot have evidence of having been uncovered, intervened or manipulated by unauthorized personnel.
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The product must have been installed by authorized personnel. In case of damage due to poor installation, the warranty will not apply.
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The end user must request their respective preventive maintenance which will be provided exclusively by authorized personnel. If the
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equipment su ers damage due to lack of maintenance, the warranty will not be granted and the customer must pay the value of the
repair or spare part(s) required.
Warranty times
Warranty content
Geared motors
If the gearmotor of the equipment purchased by the
customer shows any damage due to manufacturing
defects or internal mismatch detected when installing
the equipment.
The (CSS) / (CSA) will replace the required parts or, failing
that, the gear motor at no cost.
Romote controls
Remote controls have a 1 year warranty for
manufacturing defects.
Any corrective repair in mechanical parts will have a 3-month warranty and a 1-month electrical warranty, (Does not apply to repairs
made by unauthorized personnel, as well as damage due to incorrect use, alterations, abuse, natural wear or accidents.
Opening your life
Opening your life
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Opening your life
Electrical part
In the accessmatic line, the 3-year warranty covers
boards and electrical parts. The (CSS) / (CSA) under-
takes to replace or repair any part that fails due to
damage due to factory defects.
Batteries
They are considered wear parts for which they have a
6-month warranty, taking into account that the failure
that the accessory presents is related to a factory
defect.
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Raptor
year
warranty
años de garantía
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