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TROUBLESHOOTING & ALARM SYSTEM
TROUBLESHOOTING
The following troubleshooting chart will help you analyze and correct minor malfunctions. If the suggested procedures do not help, switch to your reserve oxygen system and call your
Drive DeVilbiss homecare provider. Do not attempt any other maintenance.
WARNING
To avoid electric shock hazard, do not remove the covers. There are no user serviceable internal components. The covers should only be removed by a qualified Drive
DeVilbiss provider/Drive DeVilbiss homecare technician.
SYMPTOM
Unit does not operate. Display is not
illuminated and nothing happens when
Power button is pressed and held.
Unit is On; Audible Alert is sounding;
No Visual Alarm
Cannot adjust/change the Oxygen
Prescription setting
Unit not triggering properly
Battery Fuel Gauge symbol is Yellow or
Red.
Yellow Startup Low O
symbol is On
2
Yellow Low O
symbol is On with or
2
without Audible Alert
Red High Temperature symbol is On
with Audible Alert
Red Service Required symbol is On
with Audible Alert
Battery Status Lights Never Indicate
Fully Charged
Unit is plugged in showing external
power connected icon, battery is less
than 100%, but not charging (no
lightning bolt)
Unable to pair POC with Smartphone
If any other problems occur with your
iGo2 POC
A-125B
POSSIBLE CAUSE
1. Power button was not held.
2. No battery installed.
3. Battery depleted or defective battery.
4. External power not attached and battery is
depleted.
5. No power at wall outlet.
6. Faulty Power Supply, AC Power Cord or
DC Power Cord.
7. Faulty DC accessory power port outlet.
8. Unit malfunction.
1. No breathing detected.
2. Cannula is not adjusted properly.
3. Tubing/cannula too long.
4. Low flow cannula being used.
5. Unit malfunction.
1. Unit malfunction.
1. Sensor needs recalibrated.
1. Battery is nearing depletion.
• Symbol is yellow <10%
• Symbol is red <5% with audible alert
1. Start Up period.
1. Sieve Bed Error
2. The oxygen concentration is falling:
a. Symbol is On below 86%
b. Audible Alert sounds below 85%
1. Unit Overheated.
1. Unit Malfunction.
1. Using the DC auto adapter but there is not
enough power to fully charge battery.
1. Battery is too hot.
2. Battery is too cold.
3. Input voltage is too low.
4. Other battery charge condition.
1. POC does not have Bluetooth.
2. Smartphone is too far away from POC.
1. Press Power button and hold for 2 seconds.
2. Battery must be installed for device to operate regardless of power source.
3. Install charged battery or contact provider for replacement.
4. Check cord connections to device, power supply, and power source.
5. Check your home circuit breaker and reset if necessary. Use a different wall outlet if the
situation occurs again.
6. Contact your oxygen provider.
7. Check automotive fuse.
8. Contact your oxygen provider.
1. Apply cannula and breathe on device.
2. Check all cannula connections to make sure they are tight, and adjust the cannula to fit
comfortably in your nose. Ensure tubing is not kinked.
3. Replace with shorter tubing/cannula. Cannula and tubing length cannot exceed 25'.
4. Replace with standard cannula.
5. Contact your oxygen provider.
1. Contact your oxygen provider.
1. Turn unit ON, but do not use it for 5 minutes to auto-calibrate the sensor.
1a. Charge Battery by connecting device to AC or DC power source.
1b. Install optional backup battery.
Device will automatically shut down within 2 minutes of reporting 5% charge remaining.
1a. Wait until startup period is done (about 10 minutes).
1b. If after 15 minutes of operation the Yellow Low O
might be required. Contact your oxygen provider and switch to your reserve oxygen
system.
1. Run the unit for at least 15 minutes to recover sieve beds to full potential. If after 15
minutes of operation the Yellow Low O
may need to be replaced. Contact your oxygen provider and switch to your reserve
oxygen system.
2. If after 15 minutes of operation the symbol is still On and/or the audible alarms sounds,
this indicates the sieve beds or other components may need servicing. Contact your
oxygen provider and switch to your reserve oxygen system.
1. Ensure vent holes are not blocked. Allow unit to cool and try again. If this doesn't resolve
the problem, contact your oxygen provider and switch to your reserve oxygen system.
1. Contact your oxygen provider and switch to your reserve oxygen system.
1. Battery will not charge if plugged into power source less than 13.8V but the device will
function correctly.
1. Let battery cool to room temperature.
2. Let battery warm to room temperature.
3. Change external power source.
4. Wait a few minutes, battery management circuit may cause a slight delay before charging
begins.
1. ONLY 125 BT series iGo2 POC Models include Bluetooth®.
2. Refer to page 12 in this guide and follow instructions in SmartLinkO2 App.
1. Turn your unit Off and switch to your reserve oxygen system. Contact your oxygen
provider immediately.
REMEDY
is still On, this indicates that service
2
symbol is still On, this indicates the sieve beds
2
EN - 15
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