EPTA LINEON TMG07 Manual De Servicio página 8

Modello - Modèle - Model
Modell - Modelo - Modelo
Fabbricante - Constructeur - Manufacturer
Hersteller - Fabricante - Fabricante
Service manual
IT
This Tech Note is intended for technicians to
FR
troubleshoot in the field when the TMG07
gateway is reported to be operating abnormally.
EN
EN
Please follow the steps below.
1) Collect installation data.
DE
- Maintain the status of the field device
installation.
ES
- Take pictures or record a video.
- Then proceed to the next step.
2) Check the USB cable connection.
- Open the cover.
- Check that the USB cable between the
gateway and the power meter is firmly
connected.
- Then proceed to the next step.
3) Check the SIM card activation status.
- If activated, go to the next step.
- If not activated, contact the network
operator to activate the SIM (Epta LineON
service is handling the mobile network
operations).
4) Check the gateway antenna connection.
- Make sure that the SMA connectors are
correctly connected as shown in the photo
below.
Doc. n° UM000000 | Rev. "B" | 05/07/23
Epta Spa - Via Mecenate, 86 - 20138 Milano (MI) ITALIA
Tel. 02/55403211 Telefax 02/55401023
1. TMG07 Troubleshooting
LINEON
- If so, proceed to the next step.
- If not, reconnect correctly and proceed to
the next step then.
5) Improve mobile signal reception.
- Login to the platform and check the device
status and signal strength.
- If the device is online and the signal
strength is between -50 and -90dBm, it
means the signal is good. You can then
proceed to the next step.
- If the signal isn't good, unplug the device
and move the device to a location where
the signal is better, preferably without too
much shielding and close to a window to
see.
- Then reconnect the device.
- Login to the platform and check whether
the device is online and check the signal
strength. If the device is online with a
good signal, no further action is required.
If not, go to step 7.
- If the installation environment does not
allow the unit to be moved, remove the
internal cellular antenna from the SMA
connector and connect it to the external
antenna and reposition the antenna to a
better signal location. Note that the
rubber seal on the external housing must
be cut crosswise with a knife to allow the
antenna cable to pass through.
8