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MAINTENANCE
SWASH CLEANING
Use a soft, damp cloth and mild cleanser (such as dish soap, Simple Green or Windex) to wipe
down the seat . DO NOT scrub or use harsh, abrasive products to clean the Swash . DO NOT use
thinner, benzene, acidic chemicals, chloride, or hydrochloric acid detergent . This may result in
corrosion to the metal parts, discoloration, or scratches to the bidet body .
NOTE:
• Be cautious of leaving home and beauty products in contact with the bidet seat, the result
of which can be irreversible discoloration . Most stains can be removed using a 1:1 mix
of rubbing alcohol and water and a soft cloth or towel . Be cautious of home and beauty
products (including but not limited to various hair and air freshener sprays, lotions, body
wash, skin tanners, body butters, and oils) that come in contact with the seat . Wash off any
substances that come in contact with the seat as soon as possible .
NOZZLE CLEANING
To clean the nozzles, gently pull them out from inside of the seat manually and use a soft cloth or
toothbrush to clean off any build up . Clean front and rear nozzles in the same manner .
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TROUBLESHOOTING
If the bidet appears to be operating abnormally, please review the troubleshooting tips before
calling the Brondell Service Center as most issues are easily resolved with a few simple steps .
If you are unable to resolve the issue after checking the following items, please call the Service
Center at 888-542-3355, Mon–Fri, 9am–5pm PST, or email us at support@brondell .com .
Check before continuing:
- Make sure main water supply valve is open .
- Confirm there are no leaks from hoses or water supply .
After checking items above, refer to the following troubleshooting chart for additional solutions .
Problem
Possible Cause(s)
Low water flow or
1 . Water supply valve not
spray pressure
opened fully
2 . Nozzles dirty
3 . External bidet filter
Nozzles do not
1 . Nozzles are dirty
function properly
2 . Water pressure is too low
3 . External bidet filter
Water leaks from
1 . Water leaking from the T-valve
areas other than
the nozzles
2 . Water leaking from the bidet
hose connection
Solution(s)
1 . Check that the water supply valve at
wall is fully open .
2 . Clean nozzles
(see maintenance section) .
3 . If you have an external bidet filter
like SWF44, check and replace
if necessary .
1 . Clean nozzles
(see maintenance section) .
2 . Check water supply valve at wall to
fully open .
3 . If you have an external bidet filter
like SWF44, check and replace
if necessary .
1 . Make sure that the rubber gasket is
inserted correctly into the T-valve .
2 . Make sure that the bidet hose is
correctly connected and tight . Check
any rubber washers and do
not overtighten .
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