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Troubleshooting
• Remove the battery from the compartment before carrying out maintenance on the machine or when checking that its parts
are in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems
Machine refuses
• Power failure/Battery is not
to start
Fluctuating pressure
• Pump sucking air
• Valves dirty, worn out, or stuck
• Pump seals worn out
Machine stops
• Thermal sensor activated
• Nozzle partially blocked
• Battery is flat
Machine pulsating
• Air in inlet hose
• Inadequate supply of mains water
• Nozzle partially blocked
• Water filter blocked
• Hose kinked
Machine often starts
• Pump/spray gun is leaking
and stops by itself
• Trigger mechanism is broken
Machine starts, but
• Pump/hoses or accessories frozen
no water comes out
• No water supply
• Water inlet filter blocked
• Nozzle blocked
Possible Cause
inserted well
Possible Solution
• Check to make sure the battery has sufficient
power and is inserted well
• Check the hoses and connections are airtight
• Clean or replace valves/seals
• Please call the Snow Joe
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance
• Leave the washer for 5 minutes to cool down
• Clean the nozzle
• Charge the battery.
• Allow machine to run by holding the trigger until
regular working pressure resumes
• Check that the water supply corresponds to the
specifications required
• WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter)
• Clean the nozzle
• Clean the water inlet filter
• Straighten out the hose to remove any kinks/blockages
• Please call Snow Joe
at 1-866-SNOWJOE (1-866-766-9563) for assistance
• Wait for pump/hoses or accessories to thaw
• Connect inlet water
• Clean the water inlet filter
• Clean the nozzle
18
+ Sun Joe
customer
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+ Sun Joe
customer service center
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