Troubleshooting
PROBLEM
Water does not flow from
the group head.
No hot water.
Espresso only drips
from the portafilter
spouts or not at all.
Water doesn't come
through (the machine
makes a loud noise).
Espresso runs out
too quickly
Espresso runs out around
the edge of the portafilter.
18
POSSIBLE CAUSES
•
Water tank is empty.
•
Water tank is not fully inserted and
locked into position.
•
Machine needs to be cleaned &
descaled.
•
Coffee is ground too finely and/or too
much coffee in filter basket and/or over
tamping and/or filter basket is blocked.
•
Coffee is ground too finely.
•
Too much coffee in the filter basket.
•
Coffee tamped too firmly.
•
Water tank is empty. Fill tank.
•
Water tank is not fully inserted and
locked into position.
•
The filter basket may be blocked.
•
Machine needs to be cleaned &
descaled.
•
Water tank is empty
•
Coffee is ground too coarsely.
•
Not enough coffee in the filter basket.
•
Coffee tamped too lightly.
•
Portafilter not inserted in the group
head correctly.
•
There are coffee grounds around the
filter basket rim.
•
Too much coffee in the filter basket.
EASY SOLUTION
•
Fill tank.
•
Push water tank down completely to lock
into place.
•
Perform clean & descale cycle.
•
See below, 'Espresso only drips from the
•
portafilter spouts or not at all'.
•
Use slightly coarser grind. Refer to 'Coffee
Dose and Tamping' on page 11 and
'Extraction Tips' on page 14.
•
Lower dose of coffee.
•
Tamp between 30-40 lbs (15-20kgs) of
pressure.
•
Fill tank.
•
Push water tank down completely to lock
into place.
•
Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
•
Perform clean & descale cycle
•
Fill tank
•
Use slightly finer grind.
•
Refer to 'Coffee Dose and Tamping' on
page 11 and 'Extraction Tips' on page 14.
•
Increase dose of coffee and tamp. Refer to
'Coffee Dose and Tamping' on page 11 and
'Extraction Tips' on page 14.
•
Tamp between 30-40 lbs (15-20kgs) of
pressure.
•
Ensure portafilter is completely inserted
and rotated until resistance is felt.
•
Clean excess coffee from the rim of the
filter basket to ensure a proper seal in group
head.
•
Lower dose of coffee. Refer to 'Coffee Dose
and Tamping', page 11