HP PHOTOSMART 5510 e-ALL-IN-ONE Serie Manual Del Usuario página 6

Networked printing troubleshooting
Connection and security tips
Check for and resolve the following possible conditions:
• • Your computer might not be connected to your network. Make sure that the computer is connected to the same network
to which the HP Photosmart is connected. If you are connected wirelessly, for example, it is possible that your computer
is connected to a neighbor's network by mistake.
• • Your computer might be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before proceeding
with the installation. Being connected to a VPN is like being on a different network; you will need to disconnect the
VPN to access the product over the home network.
• • Security software might be causing problems. Security software installed on your computer is designed to protect your
computer against threats that can come from outside your home network. A security software suite can contain different
types of software such as an anti-virus, anti-spyware, firewall and child protection applications. Firewalls can block
communication between devices connected on the home network and can cause problems when using devices like
network printers and scanners.
Problems•that•you•might•see•include:
• - The•printer•cannot•be•found•over•the•network•when•installing•the•printer•software.
• - You•suddenly•cannot•print•to•the•printer•even•though•you•could•the•day•before.
• - The•printer•shows•that•it•is•OFFLINE•in•the•Printer and Faxes•folder.
• - The•software•shows•the•printer•status•is•"disconnected"•even•though•the•printer•is•connected•to•the•network.
• - If•you•have•an•All-in-One,•some•functions•work,•like•print,•and•others•don't,•like•scan.
A•quick•troubleshooting•technique•is•to•disable•your•firewall•and•check•if•the•problem•goes•away.
Here are some basic guidelines for using security software:
• - If your firewall has a setting called trusted zone, use it when your computer is connected to your home network.
• - Keep your firewall up to date. Many security software vendors provide updates which correct known issues.
• - If your firewall has a setting to not show alert messages, you should disable it. When installing the HP software
and using the HP printer, you may see alert messages from your firewall software. You should allow any HP
software which causes an alert. The alert message may provide options to allow, permit, or unblock. Also, if the
alert has a remember this action or create a rule for this selection, make sure to select it. This is how the firewall
learns what can be trusted on your home network.
Find more information
Additional product information can be found in the electronic Help and Readme file.
Note: If you did not install the electronic Help with the HP Photosmart software, you can install the electronic Help from the
software CD or the support website. To install from the HP Photosmart software CD, insert the CD, and then begin installing
the software. To install from the support website, go to the HP support website www.hp.com/support, and then download
the "Full Feature Software and Drivers" software. When you see the screen listing recommended software, make sure the HP
Photosmart 5510 series Help option is selected.
Learn about printer use, features, troubleshooting, notices, environmental, regulatory, and support information from the
electronic Help. The Readme file contains HP support contact information, operating system requirements, and the most
recent updates to your product information.
The electronic Help must be installed to view the European Union Regulatory Notice statement and
compliance information. From the electronic Help, click Technical information > Regulatory notices >
European Union Regulatory Notice. The Declaration of Conformity for this product is available at the
following web address: www.hp.eu/certificates.
Windows
To locate the electronic Help after it has been installed:
Click Start > All Programs > HP > HP Photosmart 5510
series > Help.
Find the Readme file
Insert the software CD, open it on your desktop, double-
click the ReadMe.chm located at the top-level of the
software CD, and then select ReadMe in your language.
Mac
To locate the electronic Help after it has been installed:
Mac OS X v10.5 and v10.6: Click Help > Mac Help. In
the Help Viewer. Choose HP Photosmart 5510 series from
the Mac Help pop-up menu.
Find the Readme file
Insert the software CD, open it on your desktop, and then
open the Readme folder to find the file.
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