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Common Issues
Problem
The robot suddenly misses a certain spot.
The LED status indicator light on the dock
is steady red.
Reduced emptying performance or
unusual noise when emptying.
Reduced mop washing performance.
Auto Drying is not working.
Auto-emptying is not working.
The mop is not washed.
Solution
• The wall sensor, cliff sensors or carpet sensor may be dirty. Wipe them with a soft dry cloth.
• Voltage error. Check that local voltage meets the requirements listed on the dock.
• Check clean water tank placement or refill as required.
• Check dirty water tank placement or empty as required.
• Check that the cleaning tank or cleaning tank filter has been correctly installed.
• The main brush or main brush cover is not properly installed. Check and correct installation.
• The filter, air duct, suction inlet, air inlet, dustbin or dust bag is blocked. Clean to remove blockages.
• The mop cloth is not attached properly. Reinstall.
• The floor is dirty. Change the mop washing mode to "Deep" in the app for better cleaning.
• Auto Drying is disabled. Check in-app settings.
• Auto drying starts only after mopping or mop washing.
• Auto-emptying is disabled. Check in-app settings.
• Dock dust container cover is not installed. Check and install.
• Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
• The robot will not auto-empty after returning to the dock in Do Not Disturb (DND) mode. Adjust cleaning or
DND duration, or start emptying manually.
• The mop will not be washed if not used.
• The robot will not return to the dock for mop washing if it does not start from the dock or no dock is found on
the app map.
• Check clean water tank placement or refill as required. Check dirty water tank placement or empty as required.
• Check that the cleaning tank or cleaning tank filter has been correctly installed.
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