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Common Issues
Problem
Solution
• The battery level is low. Put the robot on the charging
Unable to
dock and charge it before use.
power on.
• The battery temperature is too low or too high. Only
use the robot within the range of 4-40°C (39-104°F).
• Check the power indicator light turns on and both ends
Unable to
of the power cabel are properly connected.
charge.
• If contact is poor, clean the contact areas on the charging
dock and the robot.
• When used at high or low temperatures, the robot will
automatically reduce its charging speed to extend
battery life.
Slow charging.
• The charging contacts may be dirty. Wipe them with a
dry cloth.
• There are too many obstacles near the charging dock.
Move it to an open area.
Unable to dock.
• The robot is too far from the charging dock. Place it closer
and retry.
• The dock locator may be dirty. Wipe them with a dry cloth.
• The main brush, side brush, main wheels, or omni-directional
Noise during
wheel may be jammed. Pause the robot and clean them.
cleaning.
• The omnidirectional wheel is jammed. Use a screwdriver
to remove it for cleaning.
• WiFi is disabled. Reset the WiFi and try again.
• The WiFi signal is poor. Move the robot to an area with
good WiFi reception.
Unable to
• Abnormal WiFi connection. Reset the WiFi, download
connect to WiFi.
the latest mobile app, and retry.
• Unable to connect to WiFi abruptly. There may be an error
with your router settings. Contact Roborock customer
service for additional support.
Is power always
being drawn
• The robot will draw power while it is docked to maintain
when the
battery performance, but power consumption is minimal.
robot is on the
charging dock?
Does the robot
need to be
charged for at
• No. The robot can be used any time after it has been
least 16 hours
fully charged.
the first three
times it is used?
• Make sure that the robot is not in DND mode. DND mode
Cleaning does
will prevent cleanup.
not resume after
• The robot will not resume cleaning if users press
recharging.
to recharge or manually place the robot back to the dock.
The robot
• The wall sensor, cliff sensors or carpet sensor may be dirty.
suddenly misses
Wipe them with a soft dry cloth.
a certain spot.
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