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TROUBLESHOOTING GUIDE
PROBLEM
Tips and
Tongue Cleaner
Leakage between the
tip and handle knob.
Pik Pocket
Tip
TM
Tear in soft tip.
Water Flosser Base
Hose to the handle leaks.
Reservoir leaks.
Inadequate pressure.
Unit doesn't start.
Still have questions? Go to www.waterpik.com or call Water Pik, Inc. Customer Service. Toll -Free Number:
1-800-525-2774 (U.S.A.) 1-888-226-3042 (Canada).
CAUSE
1) Tip not fully engaged.
1) Tip is worn.
2) Tip is split.
1) Damage to the hose.
1) Missing black reservoir valve.
2) Black reservoir valve is upside
down.
1) Reservoir not positioned
properly.
2) Tip is clogged with debris.
3) Black reservoir valve is
clogged.
1) Motor not running.
CORRECTIVE ACTION
1) Remove tip and reinstall.
1) Replace with new tip.
2) Replace with new tip and use
ONLY on lowest pressure.
1) Visit www.waterpik.com or
contact Water Pik, Inc. customer
service for a self service repair kit.
1) Replace reservoir valve. Contact
Water Pik, Inc. customer service
for a replacement valve.
2) Ensure valve is
right side up
(see image
to right).
1) Re-position reservoir. Press
down firmly on the reservoir.
2) Flush tip under faucet or
replace tip.
3) Remove reservoir valve and
clean by massaging the valve
under warm running water
and place back into reservoir.
Ensure the valve is right-side
up (see above image).
1) Be sure outlet is functioning;
test with another appliance
(check electrical reset button
and/or wall switch).
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