Direct intervention by the customer
In order to avoid unnecessary costs, ensure that the problem occurring in the machine is not included in the following
table before calling the servicing department.
DEFECT
The appliance does not function and the
indicator light ON (11) is off.
The appliance does not work and the
indicator light ON (11) is on.
The appliance functions correctly but
ground coffee is not dispensed.
Direct intervention by the technical Service
DEFECT
Carry out maintenance
FLASH memory malfunction
Data integrity error in non-volatile
memory
14. Malfunctions – Faults
CAUSE
No electricity.
Thermal protector has cut in.
Coffee beans receptacle gate (3) closed
15. Check-control messages
CAUSE
After a certain number of cycles the
technical key icon
appears on the
display on
steady.
CPU board malfunction. CPU board fault.
The fault is indicated by the technical key
icon
ashing with a frequency of 2Hz (.
.
. .
. .
. .
. .
Data integrity error whilst loading the non-
volatile memory during start-up.
The fault is indicated by the technical key
icon
ashing with a frequency of 1Hz (.
. . .
. . . .
. . . .
. . . . ).
12 EN
REMEDY
Check that the electricity is on.
Check the position of the mains switch
(11).
Wait until the appliance has cooled
down.
Pull the gate (3) towards the outside to
open the passage of the coffee to the
grinder.
key icon technical
service
REMEDY
Contact the technical service centre
as soon as possible.
The anomaly does not block the
grinder/dispenser but the integrity of
the stored data is not guaranteed.
Consequently all stored parameters
. . ).
could be corrupt or restored to factory
settings.
If, after restarting multiple times, the
problem persists, contact the technical
service centre.
The anomaly does not block the
grinder/dispenser. However, normal
operation is not guaranteed, as all
stored parameters could be corrupt
or restored to factory settings.
If, after restarting multiple times,
the problem persists, contact the
technical service centre.