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Troubleshooting Tips... Before you call for service
Problem
Speed changes before
during and after spin
Washer pauses during
wash cycle
Residual powder in
dispenser or clogging
of dispensers
Laundry additives
dispensing too soon
Washer pauses during
spin cycle
Washer won't operate
Detergent packet
not dissolving
in Laundry Pack
Dispenser chamber
Unexplained time and/
or settings changes
Basket seems loose
Colored spots on
garments
Grayed or yellowed
clothes
Lint or residue on
clothes
49-3000295 Rev. 0
Possible Causes
Washer adjusts speeds
over several minutes
The Soak Option was
chosen
This is normal
Wash water too cold or
low home water pressure
Overfilling of dispensers Do not overfill or add water to dispenser. Select Deep Rinse option when
This is normal
Washer is unplugged
Water supply is turned
off
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be
reset
Start was not pressed
Wash water too cold or
detergent packet type/
quantity
Changing options (on
some models)
Basket moves or rotates
freely
Incorrect use of fabric
softener
Dye transfer
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded
Dye transfer
Clothes are air or line
dried
Incorrect sorting
Washing too long
Detergent not dissolving Rewash, next time: Try a liquid detergent; Use warmer water temperature.
Overloading
Incorrect use of fabric
softener
This is normal. The washer will automatically adjust speeds before, during and
after the spin cycle to most effectively distribute and spin the wash load.
This is normal. The washer alternates between agitate and soak during these
cycles to get your clothes cleaner with less wear.
Many cycles incorporate as series of soaks within the agitation period to get
your clothes clean with less wear.
Select a warmer wash temperature if possible to improve dissolving of
detergent or use liquid detergent. Make sure siphon caps are free of debris
and fully pressed into position. Remove and clean tray if clogging occurs.
using fabric softener.
The washer may pause during the spin cycle to remove soapy water more
efficiently.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Close lid and press Start.
Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer
should have a separate outlet.
Unplug washer, wait 2 minutes, plug back in and press Start.
Press Start.
We recommend the use of High Efficiency
Tide PODS™ or Gain Flings™.
When using delicates cycle, place detergent pack in the bottom of the
basket as this will help break down the pack with the gentler agitation.
Select a warmer wash temperature. if possible, to improve dissolving of
detergent packets.
Do not exceed manufacturer's recommended dosing quantity.
This is normal. Several options will change other options to maximize washer
performance.
Washer basket does not have a traditional brake. Washer basket will move
freely. This is normal.
Check fabric softener package for instructions and follow directions for using
dispenser.
Make sure you have selected the Deep Rinse option.
Pretreat stain and rewash using Speed Wash cycle before drying.
Sort whites or lightly colored items from dark colors.
Be sure to follow detergent manufacturer's directions.
Use a water conditioner or install a water softener.
Make sure water heater is delivering water at 120°F–140°F (48°C–60°C).
Loosely load clothes no higher than the top row of holes in the washer basket.
For best results, load items around the outside of the basket.
Sort clothes by color. If fabric label states wash separately, unstable dyes may
be indicated.
If you do not dry your clothes with a clothes dryer, your clothes may retain
more lint.
Separate lint producers from lint collectors.
Wash small loads for a shorter time using Light Soil setting.
Loosely load clothes in the washer basket. For best results, load items around
the outside of the basket.
Check fabric softener package for instructions and follow directions for using
dispenser.
Make sure you have selected the Deep Rinse option.
What To Do
laundry packs such as
23
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