7. TROUBLESHOOTING GUIDE
You can solve many common freezer problems easily, saving you the cost of a possible
service call. Try the suggestions below to see if you can solve the problem before calling for
service.
PROBLEM
Freezer does not
operate.
Compressor turns
on and off
frequently.
Temperature inside
the freezer is too
warm.
Temperature inside
the freezer is too
cold.
Temperature of
external freezer
surface is warm.
Popping or cracking
sound when
compressor comes
on.
Bubbling or
gurgling sound, like
water boiling.
Vibrations.
Moisture forms on
inside freezer walls.
Moisture forms on
outside of freezer.
The door will not
close properly.
Not plugged in.
The circuit breaker tripped or a blown fuse.
The room temperature is hotter than normal.
A large amount of food has been added to the freezer.
The door is opened too often.
The door is not closed completely.
The temperature control is not set correctly.
The door gasket does not seal properly.
The freezer does not have the correct clearances.
The freezer has recently been disconnected for a period of time. 4 hours are required for the
freezer to cool down completely.
Temperature control is set too warm. Turn the control to a cooler setting and allow several
hours for the temperature to stabilize.
Door is kept open too long or is opened too frequently. Warm air enters the freezer every
time the door is opened. Open the door less often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been stored recently. Wait until the freezer
has had a chance to reach its selected temperature.
The freezer has recently been disconnected for a period of time. 4 hours are required for the
freezer to cool down completely.
Temperature control is set too cold. Turn the control to a warmer setting and allow several
hours for the temperature to stabilize.
The exterior freezer walls can be as much as 30
normal while the compressor works to transfer heat from inside the freezer cabinet.
Metal parts undergo expansion and contraction, as in hot water pipes. This is normal.
Sound will level off or disappear as freezer continues to run.
Refrigerant (used to cool freezer) is circulating throughout the system. This is normal.
Check to assure that the freezer is on a level surface.
Floor is uneven or weak. Freezer rocks on the floor when it is moved slightly. Be sure floor
can adequately support freezer. Level the freezer by putting wood or metal shims under part
of the freezer. The freezer is touching the wall. Re-level the freezer and move it from the
wall.
See "Installation Instructions".
Weather is hot and humid, which increases internal rate of frost build-up. This is normal.
Door is slightly open. Door is kept open too long, or is opened too frequently. Open the door
less often. The door is not sealed properly.
Door is slightly open, causing cold air from inside the freezer to meet warm moist air from
outside.
The freezer is not on a level surface.
The gasket is dirty.
The storage basket is out of position.
POSSIBLE CAUSE
F warmer than room temperature. This is
30