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COMMON TROUBLESHOOTING
COMMON TROUBLESHOOTING
What if temperatures won't rise or I see message saying "chk/
hpr/chk/dam/per" on the screen?
These are both signs that you are not getting proper heat in the
cooking chamber. This situation can be caused by several factors.
Follow these steps to isolate and address the problem:
1. CHECK CHARCOAL SUPPLY- Is there sufficient charcoal in
the hopper? If not, load it up and try again.
2. CHECK THE DAMPER – Is the damper at the front panel open?
If not, open the damper by rotating the knob clockwise.
3. CHECK FOR HOPPER JAM – If your damper is open, next
you'll need to check for hopper jam. These can be caused by a
number of factors such as using damp or crumbling charcoal or
buildups in the hopper from the previous uses.
4. CHECK THE FAN - Once you've confirmed your hopper is jam
free, next you'll want to check the fan is running to make sure it's
working properly. Note that if the unit was left unattended for an
extended period of time, the control system might turn the fan
off to protect the system. In that case, the fan should be reacti-
vated as the user reset the unit via the control knob. Also, if the
system detects that either the hopper lid or the ashpan drawer is
open, it stops the fan. Make sure the hopper lid and the ashpan
drawer are closed and the latches are locked.
5. CHECK FOR ASH BUILDUP - If your charcoal supply is ok, the
damper is open, and the fan is running, check for a buildup of
ashes in the ashpan. If ashes are not draining properly, they can
cover the fire-grate and prevent charcoal from igniting and/or
properly burning. Here's how to assess ash buildup:
a. Turn off the grill and allow to cool.
b. Partially open the ashpan drawer.
c. Check for any ashes or unburnt charcoal in the ashpan. If
there is a buildup, remove the fire-grate to allow the ashes
and unburnt charcoal flow into the ashpan. Then remove
the ashpan and empty the ash and unburnt charcoal.
CAUTION: Partially warm charcoal can reignite when exposed to
fresh air. Always wait for the unburnt charcoal to fully cool down.
Also, you can use fireproof ash containers.
6. CHECK CHAMBER TEMPERATURE PROBE – If there is no
ash buildup, check to see if the temperature probe is malfunc-
tioning:
a. Empty the hopper.
b. Turn the grill on and set to "250".
c. Allow the system to run about 2 minutes.
d. Using a lighter, carefully heat the tip of the internal tem-
perature sensor on the left side of the grill wall and look
for an increase in the temperature reading on the control
screen.
e. If the temperature does not rise, check wire connec-
tions:
i.
Turn off and unplug grill.
ii. Remove the control panel.
iii. Ensure all wires are firmly connected.
iv. Reassemble the grill and assess the temperature
probe with the same method.
f.
If the temperature still does not rise, your chamber tem-
perature sensor may need to be replaced. Please call
Oklahoma Joe's customer service for assistance.
7. WHAT IF I SEE SMOKE FROM THE HOPPER? -This is a sign
that you are not getting proper air flow in the cooking chamber,
or the hopper lid is not properly closed.
8. CHECK HOPPER LID – Is the hopper lid fully closed and the
latches locked? Make sure both latches on the hopper lid are
closed.
9. CHECK SMOKESTACK – If the hopper lid is fully closed, check
Smokestack and Cap for any obstruction and clear if needed.
Use protective gloves as the grill will be very hot!
CAUTION: Partially warm charcoal can reignite when exposed to
fresh air. Always wait for the unburnt charcoal to fully cool down.
Also, you can use fireproof ash containers.
10. CHECK HOPPER LID GASKET – If there is no ash buildup,
check to see if the sealing gasket on the hopper lid is damaged.
If the damper is open, the smokestack is clear, and there is no
ash buildup and still you have heavy smoke leak from the hop-
per after the lid latches are locked, your hopper gasket may
need to be replaced. Please call Oklahoma Joe's customer ser-
vice for assistance. Note that light occasional smoke leakage
when the system is pressurizing the cooking chamber is normal
part of the operation.
11. APP CONNECTIVITY - If you are having issues connecting
your mobile app to the grill please scan the QR code below and
view the FAQs around WiFi and Bluetooth connection. If your
problem still persists please call the Oklahoma Joe's customer
service for assistance.
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OK LAHO M AJ O ES. CO M
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