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Troubleshooting
If the machine breaks down, please wait for the machine to stop automatically. Use the
methods in the table below to solve any issues. Do not disassemble, inspect or repair the
machine without professional guidance.
Tip: When turned on, the tank switches to 'deicing'. The 'ice' display flickers and the
machine will enter standby. Touch
machine is ready to start.
This machine has a self-checking function. If an error occurs, the 'ice full' and 'add water'
indicator will flicker alternately – the ice maker will stop working.
Fault
Machine does not
turn on
'Add water'
indicator is lit
'Ice full' indicator
is lit
Ice cubes are
stuck together
Only making
small ice cubes
The machine is
working properly
but does not
make ice
Water shortage
and ice full
indicator flash
alternately
– the 'ice' display will stay lit and not flicker – the
Cause of issue
No power
There is no power in the power
jack
The power cord is not properly
plugged in
Power cord is damaged
Not enough water
Poor water insensitivity
The pump is stuck or damaged
Water shortage sensor is bad
Ice is full
'Ice full' induction
'Ice full' sensor is faulty
Ice making environment or
water temperature is too low
Evaporator deformation
Ice making or water
temperature is too high
Evaporator deformation upturn
Refrigeration pipe blockage
Refrigerant leak
Ice cubes are stuck in ice box
Mechanical failure
Solution
Check the power supply
Check the power cord
connection
Ensure the machine is
properly plugged in
Call an authorised technician
for repair
Add water and restart the
machine
Turn the machine off, then
restart after two minutes.
Call an authorised technician
for repair
Call an authorised technician
for repair
Remove the ice cubes
Clean the machine
Call an authorised technician
for repair
Add water to increase the
temperature
Push up the icicles with your
hand
Make ice a few times to lower
the temperature
Pull down the low icicles by
hand
Call an authorised technician
for repair
Call an authorised technician
for repair
Turn off the machine and restart
when the ice melts. Choose
smaller ice cubes
Observe the state of the ice box
and restart after two minutes
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