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Issues
Possible Causes and Solutions
The robot vacuum no
The 2-in-1 dust compartment with water
longer cleans efficiently,
tank is full. Please clean it.
or leaves dust behind.
The filter is blocked, please clean the filter.
A foreign object has been caught in the
brush. Please clean the brush.
Troubleshooting
When the robot vacuum encounters a problem, it may play a voice
prompt. Please refer to the information below to resolve the
corresponding issue.
Error Messages
Possible Causes and Solutions
Please make sure the 2-in-1
Make sure the 2-in-1 dust compartment
dust compartment with
with water tank is securely installed.
water tank is installed.
Please make sure the mop
Make sure the mop pad holder and mop
pad is installed.
pad are securely installed.
Please move the robot
The robot vacuum is tilted at startup.
vacuum to a level
Move the robot vacuum to a horizontally
surface to start.
level surface and restart it. You can also
reset the level of robot vacuum in the Mi
Home/Xiaomi Home app, and then
restart it.
Please return the robot
The robot vacuum cannot return to the
vacuum to the dock to
dock to charge. Place the robot vacuum
charge.
onto the charging dock and check
whether the charging dock is connected
to power.
Error Messages
Please help remove the
obstacles around the robot
vacuum and try again.
Please make sure the laser
distance sensor is not
blocked before starting.
Please wipe the cliff
sensor clean and move the
robot vacuum to a new
location to start.
Please clear any foreign
objects from the collision
sensor.
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Possible Causes and Solutions
The robot vacuum may be caught or stuck.
Clear away any obstructions around it.
Clear any foreign objects which may
block or obstruct the laser distance
sensor. If the problem still exists, move
the robot vacuum to a new place and
restart it.
Part of the robot vacuum may be off the
ground. Re-position the robot vacuum
and restart it. This error may also occur
if the cliff sensor is dirty. Wipe off the
dirt from the cliff sensor.
The collision sensor may be stuck.
Gently tap it several times to remove
any foreign objects. If nothing falls out,
move the robot vacuum to a different
place and restart it.
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