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TROUBLESHOOTING
TROUBLESHOOTING GUIDE
Problem
Meter Check Disk
!
On Test Results
and Test History
screens
Range Error
Output Error
Consistently
unexpected high
results for metals
Alkalinity result of 0
ppm
Unexpected results
Disk type is not an
option in Disk Series
High pH results
Disc not spinning
EZ-BLE
™
PRoC
Module,
CYBLE-022001-00
RF Radio:
EMC:
Safety:
21.6 X 12.4 X 10.4 cm (L X W X H) | 8.5 X 4.9 X 4.2 in
0.79 Kg, 1.74 lb
Reason
Meter Check Disk in chamber
instead of reagent disk
Problem with default blank due
to under filled disk or air bubble.
Test results are questionable.
Raw data out of range
Decreased light intensity.
Possibly dirty lens
Metals may actually be present Repeat test with distilled water. If the
Usually due to an underfilled
disk.
Dirty disk cover
Software or meter firmware is
out of date.
Water sample temperature
above 100 °F (38 °C) interferes
with pH reagent
Lid open, meter not powered on,
low battery, disk or disk cover
pressed down too tightly on hub
Fast electrical transients may
disrupt operation of the Spin
Touch meter
™
FCC (USA):
FCC ID: WAP2001
Industry
License IC: 7922A-2001
Canada (IC)
Certification:
CE (Europe): Complies with Directive 1999/5/
EC
MIC (Japan): 005-101007
KC (Korea):
MSIP-CRM-Cyp-2001
EU: ETSI EN 301489-1; US: FCC PART 15 B; CAN
ICES-3 (B)/NMB-3(B); AS/NZS: CSPR 22
EU: EN61010-1:2010
AS/NZS: national differences
Solution
Select "Continue" to go to Test Results
screen. Select "Abort" to go to Testing
screen and run test with reagent disk.
Fill disk correctly (see FILLING). On Test
Results screen tap ! for details.
Contact Support
Clean lens (see CLEANING). Follow Range
Check Procedure. If error message
persists, contact Support.
results still show that metals are present,
contact Support.
Review the disk filling procedures and
test again. If problem persists, contact
Support.
Gently clean disk cover apertures with
pipe cleaner or lint free cloth.
Update WaterLink Connect 2 at
softwarecenter.lamotte.com
For water samples over 100 °F
(38 °C) subtract 0.1 from pH result or, for
the most accurate result, wait until water
sample is below 90 °F (32 °C) to test
Close lid, power on meter, charge the
battery or plug meter into a stable power
source, remove the disk/disk cover and
place back in the meter more gently
Restart the test to resume normal
operation
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