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If your device crashes and stops responding, hold down the "On/Off" button for at least 15
seconds in order to switch off your phone. Wait for a few seconds before restarting your device.
• Restart the device
If you can't resolve the issue, reset your device to default settings.
Before restoring your phone to default settings, don't forget to make back-up copies of
any important data stored on it.
Calls
Impossible to make calls
•
Make sure that you are connected to the right cellular network.
•
Check that the SIM card hasn't been disabled. To do this, go into Settings
Internet
> Mobile network, and check that the "Use the SIM card" cursor is activated.
•
Check that you haven't activated the call restriction function for the number that you are
dialling or for the incoming call number. To do this, go into Phone
in the upper-right of the interface > Settings > Blocked numbers.
The person you are talking to can't hear you
•
Check that your device's microphone hasn't been covered.
•
Check that the microphone is positioned close enough to your mouth.
You hear echoes during calls
Adjust the volume by pressing the +/- volume adjustment button or move somewhere else.
Frequent disconnection from the cellular or internet network, or poor audio quality
•
Make sure that nothing is obstructing the device's integrated antenna.
•
When you find yourself in an area with poor signal, you risk losing your network connection.
•
Plus, your connectivity issues may be due to an issue with your operator. Move somewhere
else and try again.
Battery status
The battery isn't charging properly (for CROSSCALL-approved chargers)
•
Make sure that the charger is properly plugged in, or that the terminal is correctly positioned
over the X-LINK™ accessory for charging your device (X-CABLE, X-DOCK, etc.).
• Contact the CROSSCALL Product Support service and ask for a replacement battery.
The battery is losing its charge increasingly quickly
•
When the device or battery is exposed to extreme temperatures, the usable charge may be
reduced.
•
The battery consumption increases when you use certain messaging features or apps, such
as GPS, games or the internet.
•
The battery is a consumable and its charging capacity reduces over time. To limit this, follow
the "Recommendations and precautions for charging your battery" indicated in this guide.
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> Network and
> Press on the 3 dots
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