HP All-in-One Serie Referencia Y Soporte página 3

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
Computer or mobile device too far from
printer
Computer connected to a Virtual Private
Network (VPN) or remote work network
Wi-Fi turned off on computer (computer
connected by Ethernet)
Bluetooth and location services are
turned off on your mobile device
The information herein is subject to change without notice.
Help and Support
For printer information, troubleshooting,
and videos, visit the printer support website.
Solution
If the blue Wi-Fi light is not blinking, the printer might
not be in Wi-Fi setup mode. Restart setup mode:
1. Press and at the same time. Watch for the
Power button to briefly flash, then release the
buttons. The Wireless light will blink blue.
2. Wait for one minute. Close and reopen HP
Smart, and then try connecting again.
Move your computer or mobile device closer to the
printer. Your device might be out of range of the
printer's Wi-Fi signal.
Disconnect from a VPN before installing HP Smart
software. You can't install apps from the Microsoft
Store when connected to a VPN.
Connect to the VPN again after finishing printer setup.
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
If your computer is connected by Ethernet, turn on
the computer's Wi-Fi while setting up the printer.
You don't need to disconnect the Ethernet cable.
If setting up with a mobile device, turn on Bluetooth
and location services. This helps the software find
your network and printer.
Note: Your location is not being determined and
no location information is being sent to HP as part
of the setup process.
hp.com/support