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WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Shelf too hot.
Shelf not hot enough.
Unit not working at all.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: +1-414-671-6350
e-mail:
support@hatcocorp.com
The warranty on this Hatco unit is for one year from date of
purchase or eighteen months from date of shipping from Hatco,
whichever occurs first.
If you experience a problem with this unit during the warranty
period, please do the following:
Contact Local Hatco Dealer
When contacting the Hatco dealer for service assistance,
please supply the dealer with the following information to
ensure prompt processing:
• Model of unit
• Serial number (located on the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
GRS2GCCEM-1023
Probable Cause
Temperature is set too high.
Unit connected to incorrect power supply.
Internal thermostat defective.
Unit not allowed enough time to preheat.
Temperature is set too low.
Internal thermostat defective.
Unit not plugged in.
Unit not turned on.
Circuit breaker tripped.
Power I/O (on/off) switch defective.
Internal thermostat defective.
Heating element burned out.
TROUBLESHOOTING GUIDE
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Adjust the temperature to a lower setting.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Allow unit 15–20 minutes to reach operating
temperature.
Adjust the temperature to a higher setting.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Plug unit into proper power supply.
Move Power I/O (on/off) switch to the I (on) position.
Reset circuit breaker.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
SERVICE INFORMATION
The Hatco dealer will do the following:
• Provide replacement part(s) as required
• Submit warranty claim to Hatco for processing
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency:
• access our website at www.hatcocorp.com, select the
Support pull-down menu, and click on "Find A Service Agent"
• call Hatco Service at +1-414-671-6350
• e-mail Hatco Service at support@hatcocorp.com
9
WARNING
Corrective Action
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