ICE AND WATER
Ice dispenser will not
operate properly
Ice or water has an off-taste,
odor, or gray color
Water dispenser will not
operate properly
Possible Causes and/or Recommended Solutions
Doors not closed completely - Make sure both doors are firmly closed. (On some models, only
■
the freezer door must be closed in order to operate the dispenser.)
New installation - After connecting the refrigerator to a water source, flush the water system.
■
(See the "Water and Ice Dispensers" section in the User Instructions or User Guide.) Wait 24
hours for ice production to begin. Wait 72 hours for full ice production. Discard the first three
batches of ice produced.
Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and
■
make sure the ice storage bin is firmly in position. See the "Ice Maker and Storage Bin" section
in the User Instructions or User Guide.
Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery chute
■
- Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery
chute and the bottom of the ice storage bin using a warm damp cloth, then dry both thoroughly.
To avoid clogging and to maintain a fresh supply of ice, empty the storage bin and clean both
the storage bin and the delivery chute every 2 weeks.
Wrong ice has been added to the storage bin - Use only ice cubes produced by the current
■
ice maker.
Dispenser is locked - Unlock the dispenser. See the "Water and Ice Dispensers" section in the
■
User Instructions or User Guide.
Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the
■
door, temporarily switch from crushed ice to cubed ice to clear the jam.
Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait
■
a few minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice
directly from the ice bin, not through the dispenser.
Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the
■
home affects the flow from the dispenser. See the "Water Supply Requirements" section.
Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See the
■
"Water Filtration System" section in the User Instructions or User Guide.
New plumbing connections - New plumbing connections can result in off-flavored or discolored
■
ice or water. This problem should go away over time.
Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice
■
maker to produce new ice.
Odor has transferred from food - Use airtight moisture-proof packaging to store food.
■
Use of non-recommended water supply line - Odors and tastes can transfer from certain
■
materials used in non-recommended water supply lines. Use only a recommended water supply
line. See the "Water Supply Requirements". section
There are minerals (such as sulfur) in the water - A water filter may need to be installed in
■
order to remove the minerals.
Water filter was recently installed or replaced - Gray or dark discoloration in ice or water
■
indicates that the water filtration system needs additional flushing. See the "Water and Ice
Dispensers" section in the User Instructions or User Guide.
Doors not closed completely - Make sure both doors are firmly closed. (On some models, only
■
the freezer door must be closed in order to operate the dispenser.)
Refrigerator is not connected to a water supply, or the water supply shutoff valve is not
■
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is
fully open.
Kink in the water source line - A kink in the water line can reduce water flow to the dispenser.
■
Straighten the water line.
Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the
■
home affects the flow from the dispenser. See "Water Supply Requirements."
New installation - After connecting the refrigerator to a water source, flush the water system.
■
See "Water and Ice Dispensers" in the User Instructions or User Guide.
Dispenser is locked - Unlock the dispenser. See the "Water and Ice Dispensers" section in the
■
User Instructions or User Guide.
Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See the
■
"Water Filtration System" section in the User Instructions or User Guide.
A reverse osmosis water filtration system is connected to your cold water supply - This can
■
decrease water pressure. See the "Water Supply Requirements" section.
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
23